Operations Specialist

Xcel Energy (NASDAQ: XEL) is a leading energy provider and Fortune 500 company, dedicated to serving millions of electricity and natural gas customers across eight states:
Minnesota, Colorado, Wisconsin, Michigan, North Dakota, South Dakota, New Mexico and Texas. We make energy work better for our customers, helping them thrive every day. That means always raising the bar - delivering better service and providing more reliable, resilient, and sustainable energy.

Xcel Energy is a place where you’ll have opportunities to grow, expand your skills, and help lead the clean energy transition. We offer meaningful rewards, recognition, and support to help you build your career and make an impact - both on the job and beyond. Most importantly, it means you’ll be joining a company that knows employees are the driving force behind its success and is committed to helping you be your best.

Xcel Energy supports a hybrid work model to enable collaboration and flexibility. Many roles are expected to work onsite three days per week (Tuesday–Thursday); however, work location expectations vary based on role, team, and business needs.

Position Summary Standard Operations Position. Perform a wide range of field work support activities, including the processing of completed work orders. Perform administrative support functions such as data entry, time reporting reconciliation, expense reporting, customer service, and general office management. Ensure a high level of accuracy within all operating systems to support data integrity and process adherence.

Essential Responsibilities Field Work Support:
Receive and complete job closeout of all work packets within various systems. Assess and monitor requirements for job closure. Analyze reports to verify labor and equipment charged to each work, job, trouble and miscellaneous order.

Time and Expense Reporting:
Understand procedures and rules associated with time and expense reporting for union/non-union employees. Conduct periodic reviews of time reports and expenses to ensure report integrity and accuracy. Maintain proficiency in required timekeeping systems.

Office Management and Customer Service Support:
Coordinate and initiate individual and group meetings as well as travel arrangements for the field operations department. Arrange schedules for management staff. Order office supplies and maintain equipment as needed. Greet and direct customers and answer phones. Serve as primary on-site contact for contractors and vendors where appropriate.

Data Entry and Maintenance:
Perform data entry and copying of drawings and forms. Assist as needed with record and document management functions including filing, record retention, and archiving and storing documentation associated with work orders once closed. Support KPI tracking and reporting.

Compliance Auditing:
Assist with audits as well as Finance, Engineering and Field Operations activities related to compliance with internal business rules as well as state and regulatory requirements. Produce required compliance reports.

Safety Support:
Assist in the tracking of safety training completion. Ensure safety verifications on equipment is complete. Order and manage safety equipment and supplies. Organize block training events, safety celebrations and meetings.

Emergency Assistance:
Provide assistance during emergency operations.

Minimum Requirements High School diploma or GED and 3 years field related experience OR an Associate or Bachelor's Degree with 1 year of relevant experience in construction, office management, administrative support, project management/coordination, or customer service.

Utility experience preferred.

Requires a broad knowledge of department operations and policies.

Proficient in the use of Microsoft Office…