Mail Clerk

The Mail Clerk is responsible for providing professional customer service and accurately receiving, sorting, researching, documenting, processing, transporting, and delivering incoming and outgoing mail and packages. The position supports accountable mail and package handling, mail research, route preparation, delivery, postage application, equipment operation, outbound reporting, and related mailroom activities while maintaining accuracy, confidentiality, safety, and compliance with established OMG and client procedures.

• Customer Service Excellence – Provide professional and respectful interactions with customers and internal teams; respond to requests in a timely and appropriate manner; assist customers with mailing and shipping questions; communicate clearly, accurately, and with accountability; demonstrate ownership and follow-through; and assist in resolving delivery issues or delays.
• Professional Appearance & Location Culture – Maintain a clean, professional appearance in accordance with OMG dress code requirements; demonstrate respect for customer staff and visitors; understand client-site expectations and norms; and adapt behavior to location-specific workflows and the work environment.
• Incoming Mail Triage – Review incoming mail using site-defined criteria to separate junk mail and identify items requiring special handling, including fragile, express, or perishable materials. Understand the downstream impact of inaccurate classification and prevent junk mail from entering scan preparation or scanning workflows.
• Accountable Mail & Package Processing – Separate accountable mail and packages, including certified mail and designated laboratory packages; route lab packages to the appropriate totes; and record tracking information for all mail and packages containing tracking information.
• Mail Sorting – Accurately sort mail to the appropriate departmental mail slots and identify mail and claims intended for Patient Accounting and Pharmacy. Remove designated laboratory packages from incoming USPS mail and route materials according to established procedures.
• Mail Research – Identify mail requiring lookup or research to determine the correct delivery location. Use available client and mailroom resources, including the HCMC intranet, company and departmental directories, and mailroom sorting lists, to locate physicians, employees, departments, and other recipients.
• Mail Cart Organization & Route Preparation – Prepare mail carts for distribution by department, sort mail into the appropriate departmental folders, organize packages by accurate delivery location, and prepare tracking logs to capture required signatures for package deliveries.
• Mail Routes & Distribution – Understand and complete assigned delivery routes, including CSC, Red and Purple Buildings, Green and Orange Buildings, and Blue and Shapiro Buildings. Deliver materials to the correct mail stops and provide information needed to maintain or update routing systems.
• Accountable Delivery – Capture required signatures for accountable mail and package deliveries and maintain accurate delivery documentation.
• Misaddressed Items – Follow established mailroom procedures for identifying and handling misaddressed items.
• Safety, Privacy & Confidentiality – Use carts in a manner that prevents tipping, spills, and dropped items; control cart speed and movement in public and clinical areas; keep mail contained and covered during transport when required; prevent visibility of sensitive or confidential information; and avoid leaving mail or packages unattended.
• Mailing Equipment Operation – Operate mailing equipment to apply appropriate postage to mail and packages. Perform routine troubleshooting when equipment…