Senior Account Manager

Senior Account Manager

Location: Greater Minneapolis/St. Paul area (partial in-office requirement)

Bold Orange (BOCO) is a customer experience company dedicated to authentic human connections across the customer lifecycle. Our culture values curiosity, collaboration, proactivity, and future‑focused perspectives.

We are seeking an experienced, reliable, and uniquely qualified Senior Account Manager to join our growing, human‑led agency. You will collaborate with top industry experts to identify, manage, and execute agency and client initiatives that deliver forward‑thinking, top‑notch customer experience solutions.

• Guide client objectives and timelines from conception through delivery
• Dive deep to learn the client’s business, goals, products, markets, brand positioning, competitive landscape, industry, distribution, etc.
• Collaborate, contribute, strategize, and support client solutions that deliver “And Then Some”
• Develop, nurture, and grow strong client relationships, assessing client needs and proposing appropriate marketing services
• Manage multiple simultaneous projects working with cross‑functional team members that include internal and external resources
• Negotiate changes, navigate challenges, and lead solutions
• Share updates and results often
• Come prepared and confidently contribute to powerful client presentations to provide insights and solutions
• Be an active listener and guide client meetings (in person, by phone or video conference) and ensure follow up on all discussions internally and externally
• Serve as a constant resource to the team and our clients

• 4–6 years of client relationship management experience within a marketing/advertising agency setting
• Bachelor’s degree in Marketing, Business, or Mass Communications
• Experience with CPG, B2B, and/or B2C industries preferred
• Strong understanding of digital marketing and the implications of technology on strategies and execution
• Strong email CRM experience a must
• Strong ability to anticipate, plan and prioritize to manage workload effectively and efficiently
• Confidently own initiatives
• Commitment to deadlines
• Excellent written and verbal communication skills
• A “can‑do” attitude that inspires your team and your clients
• Adaptability and willingness to pivot with continuous change
• Strong listening and negotiation skills
• Desire to always be learning and growing

Final compensation for this role is anticipated to be up to $75,000 per year.

• Medical, dental, and vision insurance
• Virtual mental health support
• Health Savings and Flexible Spending Accounts (including dependent care)
• Infert and critical illness benefits
• 401(k) with generous 6–10% employer contribution
• Paid parental leave
• Tuition reimbursement
• Free parking and commuter support

Note:

Some benefits apply only to full‑time employees.

We are an equal opportunity employer, dedicated to a policy of nondiscrimination in employment on any basis including race, color, creed, gender, sexual orientation, age, disability, religion, national origin, marital status, familial status, ancestry, status as a veteran, status with regard to public assistance and any other characteristic protected by law. Bold Orange does not and will not discriminate against employees, prospective employees, clients or vendors.

Compensation is benchmarked across industry standards and local markets to ensure we offer competitive, fair compensation. Final offers reflect a candidate’s skills, experience, and location.

Compensation for this role is up to $75,000 per year.