Strategic Account Director

Strategic Account Director

The Strategic Account Director is responsible for developing and executing a strategic account plan to address client challenges and achieve business objectives. This role defines long-term goals for assigned accounts, builds key customer relationships, identifies business opportunities, and facilitates strategic discussions. The Account Director will lead industry seminars and round tables, coordinate client participation in relevant events, and engage subject matter experts and vendor partners to design effective solutions.

The position is accountable for delivering profitable revenue growth, expanding services, and ensuring overall account retention.

Key Responsibilities Strategic Thought Leadership

* Serve as an industry subject matter expert by facilitating strategic planning discussions and participating in industry events.

* Share and apply best practices with prospective customers and peer Account Directors.

* Lead quarterly business reviews and annual strategy sessions with appropriate subject matter experts.

Research and Networking

* Prepare insightful questions to uncover client challenges and opportunities for value-added solutions.

* Connect client requirements to industry trends and analyze financials to identify priorities.

* Collaborate with the Digital Solutions Center to address portfolio gaps and achieve client outcomes.

Account Relationship Development

* Identify key business owners and understand how their objectives align with overall account goals.

* Deliver relevant content and updates to department heads on account activities.

Portfolio Expertise

* Confidently articulate successful solution integrations.

* Share best practices internally and externally through summaries and press releases.

* Secure customer references and maintain relevant industry certifications.

Growth and Revenue

* Achieve annual revenue and profit targets while driving long-term growth.

* Develop robust business plans, including 1-year and 3-5-year strategic roadmaps.

Qualifications

* Bachelor's degree or equivalent experience.

* Industry-specific certifications preferred.

* 5+ years of industry experience; leadership experience preferred.

* 5+ years of successful sales experience.

* Experience working with executive leaders in Fortune 1000 companies.

* Proven ability to grow services.

Knowledge, Skills, and Abilities

* Business maturity and executive presence.

* Strong follow-up and negotiation skills.

* Commitment to self-development.

* Industry expertise and collaborative influence.

* Excellent verbal, written, and presentation skills.

* Proactive, creative problem-solving abilities.

* Ability to build and maintain professional relationships.

* Familiarity with Ricoh offerings and solution design processes.

* Solid understanding of technology applications within the industry.

Working Conditions

* Office environment with standard lighting, ventilation, and noise levels.

* Requires interpretation and application of complex data and instructions.

* Minimal physical effort; primarily sedentary with occasional lifting of up to 10 lbs.

* Travel required (approximately 30%), including overnight trips.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.