Key Account Manager - Omnichannel Retail Partnerships

Overview

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. As a Key Account Manager, you will join a growing team driving value and growth with large strategic merchants.

In this high‑profile, customer‑facing role you will oversee a portfolio of strategic accounts with the goal of driving ambitious results across the business. Your success will rely on delivering strong results, collaborating across teams, strong analytical skills and excellent executive presence.

• Act as SME and team lead across omni‑retail for best practices on managing complex accounts, driving outcomes and building relationships.
• Oversee a large portfolio of key strategic accounts and develop and drive strategic initiatives including complex contract negotiation, pricing and expansion opportunities to drive revenue and GMV.
• Lead and execute sophisticated account plans that include financing optimizations, executive relationship engagement and marketing strategies, often against ambitious timelines.
• Analyze partner performance and recommend programs to increase product adoption, grow up‑funnel awareness and visibility, and sell into expansion opportunities.
• Orchestrate cross‑functional teams across Product, Technical, Credit, Analytics, Marketing, and Risk teams to execute partnership initiatives and drive business results.
• Manage customer health to ensure overall customer satisfaction and business results.
• Drive customer advocacy and critical issues by collaborating with development, product management, and support teams to improve the offerings for our merchants.

• 7‑10 years of B2B client‑facing experience in a high‑tech environment and evidence of account growth/impact.
• Experience negotiating and closing large, complex commercial contracts for F100 companies.
• Strong written and verbal communication skills, including the ability to give compelling presentations.
• Experience in leading cross‑functional projects with a high attention to detail.
• Ability to build and manage productive internal and external relationships and influence towards outcomes; outstanding executive presence.
• Excellent analytical abilities to review merchant performance and report on the impact of specific programs to internal and external stakeholders.
• Knowledge of retail, consumer finance offerings, integrated software solutions, and e‑commerce preferred.
• Comfortable using Salesforce and standard BI tools.

Equity Grade – 6

Employees new to the role typically come in at the start of the pay range. For sales roles, the range provided is the On Target Earnings (OTE) range, which includes the annual base pay and the sales incentive target.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents).

USA On Target Earnings (CA, WA, NY, NJ, CT) per year: $175,000 – $237,500

USA On Target Earnings (all other U.S. states) per year: $155,000 – $217,500

Please note that visa sponsorship is not available for this position.

• Health care coverage – company covers all premiums for all levels of coverage for you and your dependents.
• Flexible Spending Wallets – generous stipends for spending on technology, food, various lifestyle needs, and family‑forming expenses.
• Time off – competitive vacation and holiday schedules allowing you to rest and recharge.
• ESPP – employee stock purchase plan enabling you to buy shares of the company at a discount.

Affirm is proud to be a remote‑first company. The majority of roles are remote and can be performed almost anywhere within the country of employment. Some roles may occasionally require time in an assigned office.

We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

[For U.S. positions that could be performed in Los Angeles or San Francisco] Pursuant to the San Francisco Fair Chance Ordinance and Los Angeles Fair Chance Initiative for Hiring Ordinance, we consider qualified applicants with arrest and conviction records.

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