Senior Client Servies Consultant

Role Value Proposition:

Provides administrative support and customer service to National Accounts group insurance clients. Works with account team, Account Executive and other internal partners to manage the customer relationship.

Key Responsibilities

* Overall Accountability:
Partner closely with the Account Executive and have overall accountability for the day-to-day administration of multiple complex clients.

* Client Liaison:
Serve as the bridge between our clients and internal teams, ensuring seamless communication and collaboration between the internal Met Life teams.

* Meeting Management:
Coordinates and facilitates ongoing client meetings, in person or via conference call, and prepares materials, agendas, minutes and presentations. Participates in and facilitates client Finalist and Stewardship meetings.

* Consultative Solutions:
Provide clients with consultative, alternative solutions to requests that can identify possible plan design alternatives.

* Customer Service Excellence:
Deliver exceptional customer service through ongoing timely customer delivery and client satisfaction.

* Strategic Planning:
Leads client account audits and strategic planning process, and partners with financial team and other partners in the completion of client reports.

* Subject Matter Expertise:
Serve as a key resource and may serve as a subject matter expert to Customer Unit and National accounts.

* RFP Support:
Partner with the Proposal Unit to research and respond to RFP questionnaires.

* Contract Execution:
Understand detailed components and provisions in legal agreements between Met Life and the client and assist in facilitating the execution of contracts to ensure compliance.

* Industry Knowledge:
Comprehend competitors' products, industry trends, and legal developments impacting business.

* Product Knowledge:
Firm knowledge of Met Life's group products, services, and systems and ability to apply analytical skills to the interaction of these products, services, and systems.

Essential Business Experience and Technical Skills

Required:

* 5+ years of equivalent experience within the insurance space.

* 5+ years of account management/client service experience, with a passion for client service.

* Excellent organizational, interpersonal, and communication skills, both written and verbal.

* Ability to work autonomously, effectively handle multiple tasks, prioritize deadlines appropriately, and remain flexible.

* General understanding of employee benefits industry.

* Proficient with Microsoft Office software, Teams meeting and Webex meeting tools.

* Self-motivated to learn more about the business and proactive in personal development.

* Up to 10% travel required.

* High School Diploma or equivalent

Preferred:

* Bachelor's Degree.

* Experience with Disability products is a strong asset.

* Ability to balance client expectations with Met Life capabilities.

* Project management skills including problem-solving, attention to detail, analytical thinking, and decisiveness.

At Met Life, we're leading the global transformation of an industry we've long defined. United in purpose, diverse in perspective, we're dedicated to making a difference in the lives of our customers.

Location Expectation:
This is a hybrid role requiring a minimum of 3 days per week in office.

The expected salary range for this position is $78,500 - $102,000. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.

Benefits We Offer

Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!

About Met Life

Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World's 25 Best Workplaces, as well as the Fortune 100 Best Companies to Work For, Met Life, through its subsidiaries and affiliates, is one of the world's leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.

Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver…