Senior Manager, US WM Operations Transformation & Enterprise Initiatives

Senior Manager, US WM Operations Transformation & Enterprise Initiatives

Company: RBC

This position is responsible for leading and driving the implementation of key strategic initiatives for US Wealth Management Operations. The role provides recommendations for strategy, definition, development, delivery, and support of Operations‑supported services and solutions. The incumbent will assess opportunities related to the financial, technical, operational, risk, and regulatory functions associated with US WM Operations’ service support and systems platforms. The position partners with Operations leadership and project sponsors to ensure successful delivery of priority initiatives, provides presentation and management reporting support to Executive Leadership, and designs, produces, and consults on internal and external management reports with an emphasis on PowerPoint presentations.

• Collaborate with US WM Operations Executive Leadership to understand the holistic vision and convert it into a strategic roadmap and initiatives.
• Manage stakeholders by acting as a liaison between development teams and operations and business leaders to provide training, project updates, and validation on features and functionality.
• Establish and maintain credible, professional relationships with vendors, internal business lines, and Operations leaders; solicit and respond to feedback and gain commitment and support.
• Apply industry trend, requirement, and technology knowledge to long‑term strategy for areas of responsibility and coordinate with Operations departments and other RBC business units.
• Articulate business value, business case and desired user experience for strategic initiatives.
• Ensure project alignment to strategies across Operations and RBC business functional areas.
• Lead and manage execution of US WM Operations assigned strategic initiatives to meet or exceed industry, regulatory, and company standards for service, innovation, and professionalism.
• Partner with Operations Executive Leadership to identify success metrics and implement status reporting.
• Manage timely resolution of change requests, open decisions and actions items that impact initiative timelines.
• Recommend strategies for change management, including communication best practices and supporting employees through the process.
• Ensure organizational change management is executed to support Operations and business partner transition to revised and/or new processes.
• Participate in firm and industry initiatives by providing process design, expert management reporting knowledge, technical expertise, and problem solving. Provide business requirements, UAT testing, and implementation support as required.
• Ensure transparent communications regarding status and planned enhancements to Operations leadership.
• Design professional and visually appealing custom slides, templates, and presentations.
• Ensure presentations adhere to brand guidelines and advise on best graphics approaches.
• Use data visualization to present quantitative information.
• Collaborate with key stakeholders to develop ideas and finalize presentations.
• Develop guidelines and ensure consistent presentation formatting.
• Iterate designs based on constructive criticism from leadership and stakeholders and maintain version control.
• Work effectively and collaboratively with multiple departments and stakeholders to achieve quality and timely delivery of solutions, slides, and communications.

• Must‑have:
• 5+ years working as a Business Systems Analyst with progressively increasing responsibilities in requirement management on large and complex projects.
• Undergraduate degree in Computer Science, Business or equivalent.
• 3+ years prior securities, banking, technology and/or job‑specific related industry experience.
• Ability to multi‑task, prioritize and work independently under tight deadlines in a fast‑paced environment.
• Full proficiency with MS Office (Word, Excel, PowerPoint, Outlook).
• Nice‑to‑have:
• 4‑year degree from an accredited university in business, finance or related field.
• 4+ years of business, finance, customer service and/or accounting/securities experience.