Project Manager, Change Management, Operations Management

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career.

Try new things, learn new skills and discover what you excel at—all from Day One.

The Project Manager leads the identification, planning, execution, and implementation of complex, cross-functional initiatives supporting CSC operations, including 24-Hour Banking and contact center initiatives. Projects may be general business or systems-related and will require close partnership with operational and technical teams.

This role manages initiatives from beginning to end with limited oversight, builds integrated project plans, coordinates dependencies across multiple work streams and working groups, and owns project documentation. The Project Manager drives stakeholder alignment, facilitates decisions and governance forums, and proactively manages risks, issues, and escalations to support successful and timely delivery.

The Project Manager translates complex information into clear, concise updates for senior leaders. This includes developing PowerPoint presentations, communicating progress and recommendations, and independently leading project discussions.

This role requires working from one of the posted U.S. Bank locations three (3) or more days per week. This role does not provide visa sponsorship. Candidates must be authorized to work in the United States without requiring current or future employer sponsorship.

• Lead complex, cross-functional business and technology initiatives from initiation through completion.
• Build and maintain integrated project plans, milestones, dependencies, and project documentation.
• Coordinate multiple work streams and working groups across CSC operations, contact center, and technical teams.
• Drive stakeholder alignment and influence partners across functions to move initiatives forward.
• Facilitate decision-making, status reviews, and governance forums.
• Identify and proactively manage risks, issues, exceptions, dependencies, and escalations.
• Create clear project narratives, executive-level updates, and PowerPoint presentations.
• Present project progress, decisions, risks, and recommendations to senior leaders and independently lead related discussions.
• Work effectively across traditional project-management and Agile environments.
• Support implementation, user readiness or training, and evaluation of project outcomes, as applicable.

• Bachelor's degree, or equivalent work experience
• Eight to ten years of experience in project management activities

• Advanced project-management experience, including the ability to lead initiatives end to end with limited oversight
• Strong stakeholder-management, influencing, and alignment-building skills
• Experience developing integrated project plans and managing interdependencies
• Strong organizational and analytical skills, including the ability to analyze data and turn complexity into a clear narrative
• Experience with Jira and Smartsheet
• Excellent verbal and written communication skills with executive presence

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and…