Community Outreach Coordinator

We are the Metropolitan Council, the regional government for the seven-county Twin Cities metropolitan area. We plan 30 years ahead for the future of the metropolitan area and provide regional transportation, wastewater, and housing services. More information about us on our website.

We are committed to supporting a diverse workforce that reflects the communities we serve.

Metro Transit is one of the country's largest transit systems, employs more than 3,000 people, and provides more than 80 million rides a year through an integrated network of buses, light rail and commuter trains, as well as resources for those who carpool, vanpool, walk or bike in the Twin Cities.

The Metro Transit Community Outreach Coordinator will be geographically based, embedded in community to build and maintain long‑term community relationships. They will serve as consistent points of contact for businesses, neighborhood organizations, community partners, city and county representatives and police partners. They will manage and provide problem solving related to escalated customer and community issues that require ongoing ownership. Responsible for coordinating responses involving elected officials, executive leadership, or multiple Metro Transit departments.

Support proactive outreach related to customer education and connecting with communities that are not currently riding by expanding Metro Transit’s How to Ride programming to encourage ridership. Support on‑going initiatives such as the Safety & Security Action Plan including changing perception by developing and implementing communication and public involvement activities to build public understanding and support. Interfaces with project managers, communications staff, and other Council departments involved in the project.

Represents and/or attends public events and meetings of committees.

We are creating a six (6) month eligibility list for current and future openings.

Anticipated Hiring Salary Range: $39.69 to $52.88 hourly

$82,555 to $110,000 annually

Full Salary Range: $39.69 to $64.41 hourly

$82,555 to $133,973 annually

The hiring salary will be determined based on the final candidate’s qualifications, the Council’s internal pay structures, and our total compensation package for the position.

Note:

These positions are eligible for a hybrid (both remote and onsite) telework arrangement. Hours will primarily be Monday - Friday during standard business hours with the need to work a flexible schedule that includes early mornings, nights, and weekends to accommodate community connection. The candidate’s permanent residence must be in Minnesota or Wisconsin.

• Create outreach plans and manage engagement projects.
• Build, maintain, coordinate and implement activities such as public hearings, focus groups, surveys, education, information presentations, and other forums that foster input from and education of the public for transit service, program(s) or project(s). Identifies constituencies that need to be communicated with and involved in transit service, programs or projects.
• Represents Metro Transit, as assigned, in community, at public events and meetings of committees and organizations.
• Interfaces with the internal stakeholders, to ensure consistent communication with communities potentially impacted by transit service, a program or project(s).
• Responds to customer inquiries, requests for information regarding all aspects of Metro Transit service, program(s) or project(s).
• Tracks public comments to assist in tailoring key messages and collateral material to specific audiences, including civic, business and opinion leaders, neighborhoods, organizations etc.; maintains stakeholder contact lists.
• Reviews routine communication tools for consistency while…