Change Coordinator

Role: Change Coordinator

Location: Remote, no travel required

Work Schedule: Full-time, availability may be needed around scheduled changes and urgent expectations

Duration: 1 year to start

Rate: $43.87-$56.74/hour W2, dependent on skills and qualifications

The Change Coordinator exists to administer and coordinate the enterprise IT Change Management process so production changes are appropriately reviewed, authorized, scheduled, communicated, and closed with minimal disruption to business services. The role leads day-to-day change governance, chairs the weekly Change Advisory Board (CAB), validates process and control requirements in Service Now, and works across IT and business teams to reduce change-related risk, outages, rework, and unauthorized change.

• 30% - Change review, authorization, and scheduling. Review Standard, Normal, and Emergency changes for completeness, required approvals, planned timing, maintenance-window alignment, implementation/backout/validation plans, testing evidence, affected configuration items, and business ownership. Exercise authority to hold, return, or schedule changes based on documented requirements and approved exceptions.
• 25% - CAB leadership and governance. Prepare the weekly CAB agenda and supporting materials; prioritize discussion based on state, risk, impact, and implementation date; chair/facilitate CAB; document decisions, conditions, and follow-up actions; and schedule approved Normal changes after the meeting.
• 20% - Process control and compliance. Apply Change Management controls, including segregation-of-duties and SOX-related requirements; verify that required records are complete; review implemented changes before closure; maintain an auditable record of approvals and decisions; and elevate policy exceptions or material risk to the Change Management Process Manager and appropriate leaders.
• 15% - Stakeholder communication and operational support. Communicate status, requirements, decisions, and scheduling constraints to change requesters, change owners, business owners, technical teams, service owners, and IT leadership. Provide practical guidance on Service Now workflow, approvals, CAB readiness, emergency changes, and exceptions.
• 10% - Reporting and continuous improvement. Monitor change activity and trends such as success rates, expedited or unauthorized changes, exceptions, changes outside maintenance windows, and change-related incidents. Identify recurring issues, recommend improvements, and help maintain job aids, process guides, dashboards, training, and backup procedures.

Enterprise IT production-change governance across applications, infrastructure, networks, security, platforms, and related technology services. Its operational scope includes weekly CAB activity, typically about 10-30 changes per meeting, and ongoing review/scheduling of Standard, Normal, and Emergency changes. The role has authority within the approved process to require corrections, additional approvals, or escalation before a change is scheduled.

• 4-year degree preferred, or equivalent relevant experience

• 3-5 years of relevant experience in IT service management, change enablement/change management, IT operations, service delivery, governance, or a related field; equivalent combinations of education and experience may be considered.
• Working knowledge of IT Change Management practices, including Standard, Normal, and Emergency changes; approvals; maintenance windows; risk and impact assessment; implementation, backout, and validation planning; and post-implementation review.
• Hands-on proficiency with Service Now Change Management or a comparable ITSM platform, including workflow states, approvals, tasks, configuration items, dashboards, reporting, and audit history.
• Ability to lead CAB meetings, evaluate readiness, identify conflicts or missing controls, document decisions, and communicate requirements clearly to technical and business stakeholders.
• Knowledge of production operations, incident/problem relationships, configuration management concepts, segregation of duties, and audit/control expectations. Familiarity with SOX-controlled environments is preferred.
• Strong organization, prioritization, facilitation, written communication, attention to detail, sound judgment, and the ability to manage time-sensitive work across multiple teams without direct authority.
• Ability to analyze…