Bilingual Customer Service Representative
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2025-12-24
Listing for:
ITR Group
Full Time
position Listed on 2025-12-24
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Customer Success Mgr./ CSM, Customer Service Rep
Job Description & How to Apply Below
Job Overview
We are hiring a Bilingual Order Coordinator to provide sales and order support for our Sales Managers in our Hospitality Division. This will support North America and Latin America.
Location: Onsite 5 days/week in Edina
Base pay range: $55,000.00/yr - $60,000.00/yr
Responsibilities- Respond to customer inquiries via phone, email, mail or social media.
- Update customer/account information in SFDC during and after each call.
- Respond and route website leads in SFDC.
- Close quotes in SFDC once purchase orders are received.
- Collaborate with RSM and ISR entering tasks, calls, and activity via SFDC.
- Resolve product or service problems by clarifying the customer's complaint.
- Fluent in Spanish and English (bilingual).
- Familiar with product structure, bill of materials, routers, prints, etc.
- Strong organizational and communication skills.
- Strong problem‑solving skills, ability to analyze a situation and define a solution.
- Proficient with Microsoft Office products (Outlook, Word, Excel, PowerPoint).
- Experience with Salesforce or similar CRM platform.
- Experience with Zoom, Microsoft Teams, or similar video conferencing platforms.
- Experience with Epicor or similar ERP software.
Seniority level: Associate
Employment type: Full‑time
Job function: Customer Service
Industry: Manufacturing
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