More jobs:
Front Desk, Customer Service/HelpDesk
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listed on 2026-01-12
Listing for:
ComForCare Home Care (Raleigh, NC)
Full Time, Part Time
position Listed on 2026-01-12
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support
Job Description & How to Apply Below
Customer Service Representative
Location:
Raleigh, NC
Reports to:
Club Manager
Status:
Full Time/Part Time/Non‑Supervisor/Non‑Exempt
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities- Greet/meet potential members, providing a great customer experience.
- Handle front desk related tasks:
- Answer phone calls in a polite and friendly manner to assist with questions or concerns.
- Take information calls and tours.
- Assist with member check‑ins, sign‑ups, cancellations, BCM amenity usage, and updating member account information.
- Facilitate member services issues and questions and forward them to the Club Manager/Manager in Training/Team Lead as needed.
- Help maintain the neatness and cleanliness of the club.
- Customer Service: communicate and interact in a way that exceeds the customer’s wants and needs.
- Listening: actively listen, empathize, and work together to solve the problem.
- Problem Solving: recognize and define problems; analyze relevant information; encourage alternative solutions and plan to resolve situations; seek additional assistance when needed.
- Diplomacy: demonstrate tact and skill in all interactions while using appropriate behavior and language.
- Communication: communicate questions, concerns, or issues to a supervisor in a timely manner.
- Honesty and a strong work ethic.
- Strong customer service skills.
- Basic computer proficiency.
- Standing and walking for at least 75% of the shift.
- Talking in person or on the phone for at least 75% of the shift.
- Must be able to lift up to 50 lbs. less than 30% of the time.
- Dollars for Scholars Program
- Employee Appreciation Program
- Free Membership for self and one family member or friend
- Team Member Support Team
- Health, Dental and Vision Insurance
- Critical Illness Insurance
- Short Term Disability Insurance
- Accident Insurance
- Voluntary Life Insurance
- Pet Insurance
- HSA
- Advancement Opportunities
- Not Applicable
- Full‑time
- Administrative
- Industries:
Hospitals and Health Care
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