Customer Service Representative

Join to apply for the Customer Service Representative role at North Suburban Agencies, Inc.

Get AI-powered advice on this job and more exclusive features.

As a Customer Service Representative
, you will be a key point of contact for our clients providing timely and accurate information while ensuring a positive customer experience. This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters.

• Establish customer relationships and follow up with customers, as needed.
• Respond promptly to customer inquiries via phone and email.
• Provide information about insurance policies, coverage details, and claims processes.
• Assist clients with policy changes, updates, and renewals.
• Investigate and resolve customer issues or concerns with empathy and professionalism.
• Use a customer-focused, needs-based review process to educate customers about insurance options.

• Interest in marketing products and services based on customer needs
• Excellent communication skills – written, verbal, and listening
• People-oriented
• Detail oriented
• Proactive in problem-solving
• Able to learn computer functions
• Ability to work in a team environment
• Prior office experience
• Willingness to obtain P&C license

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Referrals increase your chances of interviewing at North Suburban Agencies, Inc. by 2x

Apply BELOW