Customer Service Agent

Job Title

Customer Service Agent

Minneapolis, MN

Full Time

$17.45 - $23.75 / hour

We are seeking a highly motivated and dedicated Customer Service Agent to join our growing team. In this role, you will be the first point of contact for our customers, providing them with a high level of service and support that reflects our company’s commitment to excellence. Your main objective will be to assist customers with their inquiries, resolve issues promptly, and ensure their overall satisfaction.

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Troubleshoot customer issues and provide effective solutions.
• Maintain accurate records of customer interactions and transactions.
• Provide product and service information to customers.
• Handle difficult customer interactions with professionalism and empathy.
• Identify opportunities for upselling and cross‑selling.

• High school diploma or equivalent; further education is a plus.
• Proven experience in customer service or a similar role.
• Excellent verbal and written communication skills.
• Strong problem‑solving abilities.
• Ability to work in a fast‑paced environment and handle multiple tasks.
• Proficiency in using CRM software and Microsoft Office Suite.

• Opportunities for professional growth and career development.
• Collaborative and innovative work environment.
• Paid time off and comprehensive benefits package.

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

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