Club Manager

Club Manager – Com For Care  Home Care (Raleigh, NC)

Reports to:

District Manager

Status:
Full Time / Supervisor / Exempt / Non‑Exempt

Job Summary:

Responsible for oversight of gym operations to ensure a positive member experience and a financially successful club.

• Recruit, hire, train, schedule and supervise team members.
• Oversee member service, ensuring all team members provide a great customer‑service experience at all times.
• Perform front‑desk tasks such as greeting and welcoming members, leading gym tours, and handling member service issues and questions.
• Support team members and club members as needed.
• Create and maintain a positive image for the club.
• Coach and counsel performance to help achieve company standards.
• Ensure prompt opening/closing of the gym.
• Ensure staff are aware of and trained on all current marketing promotions.
• Complete the manager portion of onboarding in Paycom for all new hires.
• Guarantee the club is open and staffed during all operating hours.
• Ensure self and team members implement and adhere to all company policies and procedures.
• Order supplies and track inventory.

• Customer Service:
  Communicate and interact with customers—including coworkers and the public—in a way that exceeds their expectations.
• Listening:
  Actively listen, empathize, and collaborate to solve problems.
• Problem Solving:
  Recognize, define, and analyze problems; encourage alternative solutions and plan for resolution; seek assistance when needed.
• Diplomacy:
  Demonstrate tact and skill in all interactions while using appropriate behavior and language.
• Communication:
  Maintain timely and effective communication with staff, supervisors, and multiple departments to increase productivity and prevent misunderstandings.

• Honesty and a strong work ethic.
• At least one year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

• Stand and walk for at least 75% of the shift.
• Talk in person or on the phone for at least 75% of the shift.
• Be able to lift up to 50 lbs less than 30% of the time.

• Dental insurance
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Vision insurance
• Dollars for Scholars Program
• Employee Appreciation Program
• Free Membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• HSA
• Advancement Opportunities