Customer Service Sales Representative

AWT is a leading manufacturer of custom labels, flexible packaging, and precision converting solutions servicing Healthcare, Consumer Brand, and Technology clients worldwide. AWT employs nearly 630 associates and operates facilities in Minneapolis, MN (Headquarters), South Elgin, IL, Hauppauge, NY, Grand Blanc, MI, Anaheim, CA, Ottawa, Canada, Napa, CA, Winston‑Salem, NC, and Vaughn, Canada. AWT is the trusted partner for leading brands;

delivering comprehensive, innovative, and sustainable solutions with exceptional quality, expertise, and responsiveness.

Processing customer orders into ERP System and follow through to ensure proper handling of jobs and customer requests. Effectively convey order updates, pricing and/or product information to customers, maintain inventory levels, resolve customer complaints, special projects.

• Data/order entry and customer service account support individually or as part of a team.
• Collaboratively communicate as the primary customer service contact between customer, planning, sales, manufacturing and scheduling.
• Review accuracy of customer’s P.O. and specifications against quote to ensure that information included in the job order is complete and accurate for all functional areas as appropriate.
• Communicates ship dates, job status, job changes, price changes, and discrepancies.
• Prepare customer billing packets and job folders for invoicing and filing.
• Documents all job changes and communicates accurately and in a timely manner; communicates pricing changes to customer.
• Monitor customer inventory levels for replenishment and reconciliation in a timely manner.
• Follow ISO SOPs as trained.

• High school diploma or equivalent GED; secondary schooling or 1-2 years printing experience helpful; previous related customer service experience preferred.
• Computer training or experience.

• Pleasant and professional communication, people, meeting and phone skills.
• Elevated attention to detail; accurate with numbers and information and documentation.
• Timeline management, ability to multi‑task, organize and prioritize work to meet deadlines.
• Independently manage, organize and respond to email with timely follow through.
• Ability to manage and react to disruptions, adjusting priorities as needed.
• Sustain and good working overview of open jobs, current responsibilities and tasks.
• Ability to work independently and in a team environment.
• Proficient with Microsoft Word, Excel and Outlook software.

Associate

Full‑time

Sales, Customer Service, and Manufacturing

Printing Services and Manufacturing

Medical insurance

Vision insurance

401(k)