Account Coordinator- Minneapolis, MN

Account Coordinator – Minneapolis, MN

Canteen One (a division of Compass Group USA) is seeking an Account Coordinator to join its Client team in Minneapolis.

Starting pay: $53,000.00 – $58,000.00

About the role

An amazing opportunity to work with Fortune 500 clients on a national basis. Account Coordinators support Client Managers with program projects, client initiatives, and escalated service calls while juggling multiple accounts and priorities.

Perks

• Free office coffee and pantry
• One block from light rail transit
• Dress for your day (Canteen Avenue C market & Foodsby food delivery)
• Sporting event tickets raffled off
• Paid time off to volunteer for corporate-sponsored events
• Wellness programs

Opportunity

As part of Compass Group USA, the 6th largest employer in the world, Canteen One offers you a chance to work with Fortune 500 companies and be part of a diverse team committed to attracting, retaining, and developing top-level talent.

Responsibilities

• First level escalation for unresolved client issues
• Resolve issues such as installation delays, service problems, pricing or rate issues
• Resolve disputes between client locations and vendors
• Manage projects such as new store openings and new client rollouts
• Communicate client expectations to operations and customer service
• Determine internal resource requirements for projects based on project needs
• Establish and communicate a usable schedule
• Provide project status summary reports and updates to Client Managers and other team members
• Support activities for Client Manager’s clients (service issues, product ordering, adding catalog items, ongoing client requests)
• Manage assigned low‑volume clients and build client relationships
• Run reports to verify information and proper system setup
• Validate catalog maintenance and service levels

Qualifications

• High school diploma required; post‑secondary education strongly preferred, Bachelor's degree preferred
• With a Bachelor's degree, six months of equivalent advanced customer service experience required (one year strongly preferred). With a high school diploma, three years of equivalent advanced customer service experience required.
• Excellent interpersonal communication skills with proven ability to develop and maintain positive internal and external work relationships
• Timeliness and accuracy with the ability to prioritize and organize business requirements and workload
• Proficient with Microsoft Word and Outlook
• Intermediate Microsoft Excel experience required (calculations, VLookup, etc.)
• Experience in an ERP program (e.g., JDE, SAP, Oracle, People Soft) and report writer program strongly preferred

Benefits

• Medical
• Dental
• Vision
• Life Insurance / AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Equal Opportunity Employer

Compass Group is an equal opportunity employer. We are committed to treating all applicants and associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Apply to Canteen One today!