Customer Service Representative

IQ Resource Group is seeking a Customer Service Representative for a growing manufacturing company in Brooklyn Center, MN area!
Schedule: Monday-Friday 8:00am-5:00pm OR 8:30am-5:00pm Employment Type: Full-Time-Temp to Hire Pay: $50,000-$60,000 a year This individual will have an important role in supporting customers, sales and internal representatives throughout the order process.

• Serve as a main point of contact for customers and sales representatives by phone and email.
• Answer questions regarding products, orders, services, and general customer needs.
• Enter and process purchase orders while ensuring all information is accurate and complete.
• Coordinate shipping and freight requirements to help ensure on-time delivery.
• Obtain and process freight estimates for customer orders.
• Review and coordinate customer sample requests with the appropriate internal teams..
• Work closely with production, warehouse, and shipping departments to track orders and resolve issues.
• Assist with customer concerns and follow through to help find a resolution.
• Provide administrative and order support to the sales team as needed.

• Must have at least 5 years of customer service, sales support, order management, OR related experience in an office environment, ideally at a manufacturing company.
• Must have SAP experience.
• Must have strong communication skills, both written and verbal.
• Ability to manage multiple tasks, orders, and priorities at one time.
• Strong problem-solving and follow-up skills.
• Comfortable working with customers as well as multiple internal departments.
• Proficient with Microsoft Office and able to learn new systems and software.