Customer Success Representative

Now Hiring:
Customer Success Representative

Compensation: $20.00 – $24.00 per hour

Location:

On-Site | Corporate Office

Schedule:

Monday–Thursday, 6:00 AM–4:30 PM

Employment Type:

Full-Time, Non-Exempt

Company:
Klesk Metal Stamping Co

At Klesk Metal Stamping, we believe in taking care of our employees and their families. We offer a competitive benefits package designed to support your health, financial well-being, and work-life balance, including:

• Comprehensive Medical Insurance with 80%–85% of premiums paid by the company
• Dental Insurance with 100% employer-paid coverage for employees
• Basic Life & AD&D Insurance fully paid by the company
• 401(k) Retirement Plan with employer matching contributions
• Paid Time Off starting at 2 weeks annually
• 8 Paid Holidays each year, including 1 Floating Holiday
• 1 Paid Volunteer Day to give back to your community
• Paid Family & Medical Leave (PFML)
• Voluntary Long-Term Disability (LTD) coverage
• Stable, full-time employment with a growing manufacturing organization
• Opportunities for professional growth and advancement

Klesk Metal Stamping Co. manufactures precision metal components for customers across the aerospace, industrial, dental, medical, power sports, and telecommunications industries. Many of our customers are Fortune 500 global OEMs.

We are committed to delivering exceptional quality, responsive customer service, and a workplace culture built on safety, teamwork, continuous improvement, and employee growth.

Learn more about us at Klesk Metal Stamping.

Klesk is looking for a Customer Success Representative to provide day-to-day administrative and customer support and help ensure customer orders, requests, and information are processed accurately, efficiently, and on time. This is a great opportunity for someone who is organized, dependable, detail-oriented, and comfortable working with computers and data.

You’ll monitor customer portals and shared inboxes, enter and maintain orders, provide order-status updates, respond to routine customer questions, and work closely with internal teams to make sure customers receive accurate information and timely support.

If you enjoy staying organized, solving problems, following tasks through to completion, and working as part of a collaborative team, this could be a great fit!

• Accurately enter customer purchase orders into the ERP system
• Review orders for part numbers, quantities, pricing, requested dates, shipping instructions, and revision levels
• Update customer orders when approved changes are received
• Maintain accurate customer, order, and part information
• Complete routine data-entry and record-maintenance tasks
• Identify missing or conflicting information and obtain clarification
• Maintain organized electronic records of customer orders and communications

• Monitor assigned customer portals, shared inboxes, and communication channels throughout the day
• Review and process new purchase orders, order changes, customer requests, and notifications
• Download and properly store customer documents and information
• Complete routine portal acknowledgments and updates
• Escalate urgent requests, technical questions, pricing discrepancies, quality concerns, and other non-routine issues

• Respond professionally and promptly to routine customer questions and requests
• Provide order acknowledgments, shipment information, and order-status updates
• Research order status using company systems and internal resources
• Coordinate with internal departments to obtain accurate information
• Maintain clear records of customer communication and follow-up commitments
• Follow open requests through completion
• Escalate…