Customer Service Coach & Quality Specialist
Listed on 2026-10-12
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Customer Service/HelpDesk
Customer Service Rep, Customer Success Management
Ameriprise Financial Services, LLC seeks a customer service professional to provide guidance and indirect leadership to phone agents on policies, procedures, and customer service skills. You will lead quality reviews and support training functions while handling escalations and process improvements.
In this role, you’ll mentor agents, manage inquiries, and collaborate with partner teams to implement onboarding and ongoing training. Some evenings or weekends may be required to meet business needs.
Our team is growing, and we are hiring a Customer Service Coach & Quality Specialist in Minneapolis, MN, United States.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
All applications are reviewed carefully by our team.
The position is based in Minneapolis, MN, United States.
This opportunity is part of our work in Management & Operations, Sales.
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