Customer Experience Coach & Quality Lead
Listed on 2026-10-13
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Customer Service/HelpDesk
Customer Success Management
Ameriprise Financial Services, LLC is seeking a role that provides guidance and indirect leadership to phone agents on policies, procedures, and customer service skills, with quality review responsibilities and escalation management.
The position involves collaborating with internal partners to support training, driving continuous process improvement, and acting as a mentor and back-up resource to other customer service teams as needed, including handling escalations and educating staff on
We invite applications for the Customer Experience Coach & Quality Lead position located in Minneapolis, MN, United States.
All applications are reviewed carefully by our team.
The position is based in Minneapolis, MN, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 51.000 - 76.000.
We aim to respond to suitable candidates as soon as possible.
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