Customer Experience Specialist - Minneapolis, MN

Customer Experience Specialist

Delta Air Lines is the most awarded airline for customer satisfaction. We are looking for Customer Experience Specialists to join our high-energy call center environment. As a member of our Reservations team, you will join a performance-based culture and a service and sales-focused team passionate about listening to, caring for, and connecting with customers. In this role, you will answer calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products.

Ideal candidates have the desire to make our customer's travel not only outstanding but memorable.

In our fast-paced environment, you will connect with customers and build an experience where they feel heard, understood, and meaningful, which is accomplished by:

• Actively listening
• Quickly identifying and owning customer issues
• Actively search for solutions to problems
• Making quality decisions
• Attention to detail
• Interacting with a globally diverse group of customers and colleagues

Specialists consistently sell travel-related services and promote credit card vendor partner products. Specialists must understand and adhere to all Delta and U.S. Department of Transportation (Use the "Apply for this Job" box below). requirements.