Front Desk Attendant-PT Weekends

Description

The Desk Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries, concerns and handles/ resolves any issues in a timely and efficient manner. The Desk Attendant also attends, organizes, and facilitates meetings, onsite events and occasions; provides direction to resident supported by the criteria and policies and attends property appointments with residents, guests and vendors;

responds, collects and tracks on instruction from Residents, Support Referrals, Client Communities, Client Advisory, Clients and Commissioners. The schedule for the open position is Saturday and Sunday 4:00 p.m.

-12:00 a.m.

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Accountability for servicing customers with a focus on the values of First Service Residential:
  
  Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
• Must maintain regular and punctual attendance to required shifts, meetings, trainings and related employment engagements to support position responsibilities and duties. Any alterations to required schedule must be reviewed and approved, in advance by your supervisor.

• While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed.
• Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors.
• Respond promptly to resident inquiries, concerns and handle/resolve any issues in a timely and efficient manner.
• Maintain a calendar of personnel appointments and personal meetings; interact with residents, guests and vendors; schedule, coordinate and attend meetings and perform administrative support functions, as needed.
• Adhere to First Service Residential Global Service Standards.
• Ask and answer all questions related to electronic office systems.
• Ask and answer all questions about resident cash transactions.
• Adhere to Pandemic Measures and Evacuation Plans.
• Adhere to security policies.
• Ask and answer questions and concerns about the data-
  - *** remove for clarity. ***
• Maintain quality customer service standards and properly maintain data in Office and resident/ visitor/ vendor portals.
• Engage with residents & guests and ensure that they have the best service experience.
• Maintain a set of roles to be communicated to customers.

• Practice and adhere to First Service Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

• High School diploma
• Associate or bachelor’s degree (Preferred)
• Background in service industry or customer service field
• Excel, Outlook, and Word experience
• Knowledge of customer service principles and practices
• Customer service focused and understands the value of a smile
• Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities
• Collaborative attitude and team player but also must have the ability to work independently
• Exceptional interpersonal skills
• Computer literacy with knowledge of office software
• Exceptional phone etiquette
• Knowledge of basic administrative duties and organization skills
• Ability to multi-task and prioritize duties
• Exceptional communication skills – verbal and written
• Attention to detail and accuracy
• Highly organized and detailed-oriented
• Problem solving skills
• Able to take direction
• Reliable, punctual, and discreet