Guide

Description

Do you love meeting new people, sharing great stories, and making every guest feel at home? Join the American Swedish Institute as an Experience Guide and help bring the Turnblad Mansion—and Swedish culture past, present, and future—to life. You’ll welcome visitors, spark curiosity, lead engaging experiences, and be part of a friendly team that believes a memorable visit starts with genuine hospitality.

If you’re curious, people-focused, and ready to make history feel anything but ordinary, we’d love to meet you!

Division/Department: Operations

Reports to: Director of Operations

Grade: 2

Compensation: $17.86

Educational Requirement: None

Exempt or Nonexempt: Non-Exempt

Hourly or Salaried: Hourly

Hours Per Week: Part-time/ 6-20 hours per week

Hybrid or On Site: On-Site

Language proficiency: English. Proficiency/familiarity with another language is a plus but not required.

Schedule: Varies.

The Experience Guide is responsible for providing superior customer service to ASI visitors in the Turnblad Mansion as well as practice different interpretation techniques to answer visitor questions. The Experience Guide will work as a part of the Operations team to ensure a seamless guest experience and is an integral part of helping make the American Swedish Institute’s mission to inspire curiosity, embrace creativity, and grow community by exploring the past, present, and future of Swedish culture come alive.

• Provide friendly, professional, and responsive service to ASI visitors, volunteers, and staff, demonstrating radical hospitality at all times.
• Positively assist guests and vendors to ensure ASI policies are adhered to by guests and vendors-including facility use policies and photography permits.
• Provide support to volunteers.
• Act as a Brand Ambassador to provide welcome message to class participants for assigned classes.
• Assist Operations Team to transition from museum hours to after hour rentals, programs, and classes.
• Provide mansion facilitation for after-hours rental events.

• Provide accurate historical content and information to guests on the historic mansion and Turnblad family as supported by Collections and Interpretation departments.
• Provide assistance and support on the museum floor.
• Activate in-gallery activities to enhance visitor engagement.
• Encourage visitors to explore the Mansion in a method that is safe for themselves, others, and the historic property.
• Handle or use museum collections objects with respect and as appropriate.
• Provide private and public tours as needed using authorized content from Content & Research Specialist and Educational Programs Manager.
• Clean and reset Family Gallery at beginning and end of each shift.
• Assist with light housekeeping mansion chores as able per the facility use policy.
• Attend trainings for exhibits and tours as able.

• Perform other duties as needed or required which are within the position's scope.

Diversity, equity, accessibility, and inclusion (DEAI) are core functions of all positions at the American Swedish Institute. While some roles may have more specific responsibilities, the items below are a part of everyone's responsibilities:

• Demonstrate a commitment to DEAI through continuous personal development, modeling inclusive behaviors, and proactively managing personal bias to help cultivate and promote a culture of inclusivity and belonging for all staff.
• Proactively work on your own and collaboratively with other staff to ensure equitable and representative experiences for all visitors and program participants.

The above statements are intended to describe the general nature and…