Technical Customer Service Representative

Description

We are seeking a professional and customer-focused Technical Customer Service Representative to join a growing team. This role is responsible for providing technical support to customers, troubleshooting product and service issues, and delivering a high level of customer satisfaction. The ideal candidate will possess strong communication skills, technical aptitude, and the ability to resolve problems in a fast-paced environment.

Responsibilities

+ Respond to customer inquiries via phone, email, and chat regarding products, services, and technical concerns.

+ Troubleshoot and resolve hardware, software, and system-related issues.

+ Document customer interactions accurately within internal systems.

+ Escalate complex issues to appropriate teams while ensuring timely follow-up.

+ Educate customers on product functionality and best practices.

+ Maintain knowledge of company products, services, and technical updates.

+ Collaborate with internal departments to resolve customer concerns efficiently.

+ Meet established service, quality, and response-time goals.

Requirements

+ 2+ years of customer service, technical support, help desk, or call center experience preferred.

+ Strong troubleshooting and problem-solving abilities.

+ Excellent verbal and written communication skills.

+ Comfortable working with multiple software programs and databases simultaneously.

+ Proficiency with Microsoft Office and CRM systems.

+ Ability to manage multiple priorities in a fast-paced environment.

+ Associate's or Bachelor's degree preferred.

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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