Technical Customer Service Representative Richfield, MN | Robert Half

Technical Customer Service Representative

We are seeking a professional and customer-focused Technical Customer Service Representative to join a growing team. This role is responsible for providing technical support to customers, troubleshooting product and service issues, and delivering a high level of customer satisfaction. The ideal candidate will possess strong communication skills, technical aptitude, and the ability to resolve problems in a fast-paced environment.

• Respond to customer inquiries via phone, email, and chat regarding products, services, and technical concerns.
• Troubleshoot and resolve hardware, software, and system-related issues.
• Document customer interactions accurately within internal systems.
• Escalate complex issues to appropriate teams while ensuring timely follow-up.
• Educate customers on product functionality and best practices.
• Maintain knowledge of company products, services, and technical updates.
• Collaborate with internal departments to resolve customer concerns efficiently.
• Meet established service, quality, and response-time goals.