Customer Service Representative

Description We are looking for a Customer Service Representative to support learners with timely, thoughtful assistance while delivering a positive service experience. This contract opportunity with potential for a permanent role is based in Minneapolis, Minnesota, and is ideal for someone who communicates clearly, stays organized, and works confidently in a fast-moving support environment. The person in this role will help resolve questions, guide users through technical or service-related issues, and collaborate closely with teammates to ensure consistent support.

Responsibilities:

- Assist learners by responding to questions and concerns with professionalism, empathy, and clear follow-through.

- Investigate service issues, identify practical solutions, and use available resources to resolve concerns efficiently.

- Manage daily support tasks in a timely manner while maintaining dependable attendance and meeting workflow expectations.

- Communicate effectively with team members to share updates, escalate complex matters, and contribute to smooth service operations.

- Use platforms such as Microsoft Office, Outlook, Teams, Zendesk, and other support tools to document interactions and complete assigned work.

- Help users navigate basic device or platform difficulties by providing step-by-step troubleshooting assistance.

- Maintain accurate records of customer interactions, resolutions, and next steps within the appropriate systems.

- Adapt to changing priorities and service needs in a fast-paced environment while continuing to deliver high-quality support. Requirements - Previous experience in customer service, education, academic support, or a similar service-focused setting.

- Strong verbal and written communication skills with the ability to listen carefully and respond clearly.

- Demonstrated problem-solving ability and sound judgment when handling questions or resolving issues.

- Comfortable using computers, smart devices, and common workplace software, including Microsoft Office Suite and Zendesk.

- Ability to type between 45 and 60 words per minute with accuracy and consistency.

- Strong time management skills with a reliable approach to attendance, scheduling, and task prioritization.

- Ability to work effectively with others in a team-oriented environment while also handling responsibilities independently. Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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