Dentistry Patient Care Coordinator

JOB DETAILS Department: STNU FTE: 0.8 (64 hours per pay period) Workdays:
Monday - Thursday Shift(s):
Days/Evenings/Overnights Shift Length: 8 hours

Location:

In-Person/Remote/Hybrid Other:
Bilingual Spanish/Driving Requirements Sign-On Bonus: $500*

* Sign on bonus is available for eligible external candidates (current employees, contract/temporary workers, and former employees returning to HHS within one year are ineligible).

Purpose of this position:
To provide exceptional customer service, reduce patient stress, improve clinic workflow, and enhance collections. Priority will be given to patients who have the most emergent medical needs. This role involves ensuring that patients receive timely care for dental clearance required for other complex health issues. Additionally, it includes addressing insurance coverage, copays, and deductibles, as well as pursuing grant funding for patients when applicable.

This position also focuses on coordinated clinical needs while optimizing insurance coverage. The coordinator will monitor appointments and follow up to ensure that patients complete recommended care and notify the physician and dentist when there are barriers.

• Assess and expedite Hennepin Healthcare patients who urgently need dental clearance treatment completed for their health issues
• Track patients that are referred for dental clearance as they go through the dental clearance process and provide assistance as needed to assure timely progression
• Review recommended treatment plan and collaborate with dentists to assure appropriate timely completion of the clearance.
• Identify patients that are resistant to recommended dental treatment and encourage and influence patient to proceed with care and inform staff dentists and the physician requesting the clearance.
• Keep all parties informed of delays
• When available, provide assistance as needed for other urgent needs within Hennepin Healthcare
• Collaborate with dental staff to review treatment plans and make necessary adjustments related to care, insurance, or finances
• Verify insurance coverage and inform patients of any out-of-pocket costs
• Review prior authorization denials or approvals and coordinate the next steps if necessary
• Create and update payment plans
• Expedite referrals as needed to front desk to schedule
• Manage new patient referrals
• Perform any other assigned duties
• Assist with connecting patient to financial securing
• Other duties as assigned

Minimum Qualifications:

• Associate's degree in a dental field
• - 5 years of experience in a dental clinic focused on front desk, insurance, and/or office management
• - An approved equivalent combination of education and experience

Preferred Qualifications:

• - Bachelor’s degree with some dental focus and business background

• Knowledge of specialty healthcare and dentistry
• Knowledge of dental insurance and financial coordination
• Excellent communication skills in person and on telephone
• Excellent customer service skills
  
  Knowledge of medical terminology
• Advanced computer skills
• Ability to work effectively with others
• Ability to work independently and efficiently
• Exceptional time management skills
• Ability to adapt to changing priorities and regulations
• Essential knowledge of dental insurance coverages and programs, including prior authorization, payment plans, and collecting co-pays or payments
• Strong organizational skills