RN CCA Education Development Specialist

Designs, develops and provides education to all teams within Disease and Case Management Creates and maintains template for a learning module.

Develops and maintains process and records for CEUs.

Coordinates and facilitates department-wide trainings in collaboration with the leadership team. Responsible for maintaining current Disease and Case Management data, descriptions, presentations and information which can be used to support educational programs.

Maintains educational records and responds to requests for aggregate reports.

Develops and supports an annual training plan working in collaboration with department leaders.

Identifies best practices within Health Partners and other organizations. Stays current on industry standards and facilitates changes as appropriate.

Supports the Call Coaching process and trainings related to improved telephonic communication.

Maintains master orientation schedule and works with the department and other education resources to implement monthly New Employee Orientation (NEO).

Develops curriculum to provide competency in the key components of our Disease and Case Management model Supports onboarding strategies to ensure integration of the new employee into their work unit.

Develops, reviews, and edits documentation related to new programs and tools for Disease and Case Management, including online help files.

Facilitates annual department needs assessment.

Works with program leaders to maintain key competencies.

Participates in compliance activities to assess and maintain practices that minimize risks and ensure adherence to external and internal requirements.

Develops, coordinates and provides education for department-wide strategies or those related to key initiatives along with other DCM education resources.

Maintains current knowledge of Health Partners educational opportunities and promotes attendance by Disease and Case Management staff.

Provides educational programs that are consistent with adult learning principles and are effective at meetings learning objectives. Establishes and maintains effective communication with team members, stakeholders, and contacts.

Maintains appropriate confidentiality of information in accordance with Health Partners corporate policies.

Shows creativity in delivering key messages using varied methodologies.

Understands change principles and uses concepts in providing education program.

Promotes integration and effective hand offs between Disease and Case Management programs but understands when processes vary and can articulate rationale for differences.

Participates in ongoing independent study, education related professional activities, and professional affiliations to maintain knowledge in the areas of technical and business writing, instructional design, and curriculum development, and quality improvement.

Participates in and/or effectively leads various committees, work groups, and projects as needed and assigned. Performs other duties as assigned.

May lead or facilitate department projects related to but not limited to: compliance, information systems, health education, equitable care, health literacy and education about our programs to clinics, providers, internal customers, and employers.