Assistant Director of Admissions Engagement

• Full-time
• Job Classification:
  Staff
• FLSA Status:
  Exempt (salaried/teaching/stipend)
• Department:
  Admissions/Admissions Operations
• Type of employment:
  Regular full-time
• Compensation: USD 48,000 - USD 52,000 - yearly

Augsburg University has maintained a strong academic reputation defined by excellence in the liberal arts and professional studies since 1869. A welcoming campus in the heart of Minneapolis, Augsburg offers undergraduate and graduate degrees to nearly 3,200 diverse students.

Augsburg’s mission is to educate students to be informed citizens, thoughtful stewards, critical thinkers, and responsible leaders. The Augsburg experience is supported by an engaged community that is committed to intentional diversity in its life and work. An Augsburg education is defined by excellence in the liberal arts and professional studies, guided by the faith and values of the Lutheran church, and shaped by its urban and global settings.

Augsburg invites individuals who share our mission and commitment to intentional diversity, equity, inclusion and belonging to join our community. In particular, Augsburg invites BIPOC, LGBTQIA+, individuals with disabilities, women, veterans and those from underrepresented or marginalized backgrounds are encouraged to apply.

Summary of Position

The Assistant Director of Admission Engagement curates the visit experience of our prospective undergraduate and graduate students. The assistant director will oversee all aspects of student visits, virtually and in person, including using the CRM to communicate effectively with prospective students, and providing detailed reporting on capacity and experience. This role oversees the student workers including hiring, training, scheduling, and supervising students.

Primary Responsibilities

• Supervise, assess, and improve on-campus recruitment visitor services function which includes the administration of student employees and student tour guides as well as scheduling, training, and managing the Auggie Ambassadors including tour guides and phoners.
• Lead and assess our community engagement platform initiatives i.e Zee Mee
• Oversee the effectiveness for scheduling visits for walk-ins and develop/maintain the online visit data from Slate CRM.
• Utilize project management skills in event management for Enrollment Division.
• Coordinate the appropriate correspondence (visit confirmations, directions, etc.) with prospective students through multiple modes of response for both graduate and undergraduate market segments
• Lead the development and execution for group visits for new day, adult, graduate students including both transfers and or international students.
• Lead social media outreach for prospective student populations using our Admission platforms like Instagram, Twitter, Facebook, and Snapchat.
• Coordinate with Admissions leadership to maximize the Slate CRM program in the recruitment process, visit experience, acquire accurate data, define and develop excellent business practices, and assist in the development of helpful reporting.
• Coordinate with campus partners to target specific prospects throughout the year, providing academic departments and other key departments with consistent updates to ensure professionalism, accuracy, and superior customer service to all potential students and community college partners.
• Develop and maintain a Faculty engagement program.
• Provide superior customer service to students for the Admission staff for quality improvement of the student experience in the Admissions department as a whole.

Additional Responsibilities

• Attend campus events to stay engaged with the student experience.
• Attend trainings, as appropriate on customer service, student experience, and CRM management
• Coor…