Special Event Coordinator

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At the City of Plymouth, we all work together to add quality to life. Our mission and guiding values - CIVIC: customer focus, integrity, visionary, inclusion, and connection - shape our work as we advance the City Council's strategic priority to be a city of choice.

• Lead planning, coordination, and execution of community events, recreation programming, ticketed concerts, and Hilde Performance Center rentals.
• Deliver inclusive, engaging, and memorable experiences that meet the varied needs of Plymouth residents and visitors.
• Work special events and rentals which may include nights, weekends, and holidays.
• Plan, design, initiate and coordinate events and services that provide high-quality opportunities for residents and visitors.
• Analyze and evaluate special events and recreational opportunities for the community.
• Develop event concepts, timelines, goals and themes; research locations and vendors.
• Create, manage, and monitor event budgets to ensure cost-effectiveness.
• Source, negotiate contracts with, and coordinate entertainers and other suppliers.
• Oversee venue setup, seating, parking, A/V, scheduling and on-site management during events.
• Create promotional materials, coordinate advertising, and handle publicity in collaboration with communications staff.
• Work with others to establish innovative partnerships, creative programs/events and entrepreneurial services.
• Coordinate and schedule programs and activities with other departments and/or community organizations.
• Work with other staff and volunteers to maximize opportunities.
• Provide exceptional customer service to all City of Plymouth customers.
• Interact professionally and inspire open communication.
• Stay informed on current city information, park development, and recreation programming/event issues.
• Make event operational decisions in a timely manner.
• Serve as liaison to establish positive community relations with local schools, agencies, and organizations.
• Foster a respectful workplace culture and champion fairness, inclusion, and belonging.
• Demonstrate understanding and respect for the diversity of the community, co-workers, and supervisors.
• Resolve customer concerns and recommend solutions.
• Participate in training to strengthen competencies such as collaboration, communication, leadership, decision-making and problem solving.
• Process facility rental reservations, including scheduling and providing tours.
• Maintain and communicate rental policies and procedures to customers.
• Meet with customers for event walk-throughs, obtain rental details, work with contracts, invoices, and receipt payments.
• Provide day-of event support, including supervision of rentals and compliance with site rules and regulations.
• Work with communications to develop marketing and public relations initiatives to promote rentals and facility usage.
• Maintain website and social media accounts for branded events.
• Coordinate, implement and track event/rental survey data and recommend improvements.
• Develop opportunities to expand use of the facility in partnership with the city's destination marketing organization.
• Recruit, schedule, train, and supervise seasonal/temporary staff.
• Ensure that preparations for scheduled activities and events have been carried out.
• Direct the development and implementation of policies, procedures, and systems that assure excellent customer service.
• Provide feedback through formal and informal performance improvement.
• Keep key stakeholders informed on recreation programs, services, and other responsibilities.
• Act as a city representative or liaison to community organizations and/or associations.
• Attend and present at city council, and/or advisory board or commission meetings when appropriate.
• Assist with other duties and responsibilities as assigned.

• Associate's degree in event management, hospitality, parks and recreation, or related field. May substitute equivalent experience.
• Two years of previous related experience, preferably in special event planning or hospitality.
• Demonstrated ability to perform in accordance with the City of Plymouth's CIVIC values and support…