Resident Services Assistant - Riverside Plaza

Resident Services Assistant – Riverside Plaza

Join Sherman Associates in the role of Resident Services Assistant at Riverside Plaza. Be a part of a community‑focused team committed to building communities, enriching neighborhoods, and empowering people.

Riverside Plaza, 1,303 units of affordable housing located in Minneapolis, MN. Parking is free for all onsite staff members.

• Part‑time, temporary opportunity, expected to go into Q3 or Q4 of 2026.
• Shifts scheduled in 4‑hour increments based on need.
• Number of positions open: 1.

• Monitors and facilitates traffic on elevators, hallways, and property interior and exterior common areas during high‑volume periods.
• Educates residents regarding use of property equipment such as elevators, laundry equipment, parking passes, fobs, trash shoots, etc.
• Educates residents on policies and procedures and positive community citizenship. Reports hazards, unusual or suspicious circumstances to Resident Services Coordinator.
• Distributes flyers and notices door‑to‑door as necessary.
• Provides RSO Management with feedback on resident concerns and suggestions.
• Reports emergencies, damages, loitering, vandalism and any unusual activities to RSO Coordinator.
• Complies with Fair Housing and Americans with Disabilities Act laws.
• Complies with Sherman Associates Inc. policies and procedures.
• All other duties as assigned.
• Meets changing needs of others in a friendly and positive manner.
• Gains trust and confidence of internal and external customers.
• Establishes and maintains effective business relationships.
• Communicates effectively both verbally and in writing.
• Practices active listening and responds in a professional and timely manner.
• Team player and interacts with others positively, collaboratively, and productively.
• Seeks, accepts, and acts on feedback.
• Produces required volume of work by planning, organizing, and prioritizing duties.
• Adheres to attendance policy, grooming and appearance standards, general work rules, and department procedures.
• Maintains a clean and safe work environment, follows procedures for client and employee incidents and is knowledgeable of hotel emergency procedures.
• Ensures compliance with federal, state and local laws regarding health and safety services.
• Attends all required department and company meetings.

• High school diploma or equivalent (GED) – Preferred.
• Customer service background – Preferred.
• Law enforcement/security background or equivalent experience – Preferred.

• Ability to work in a team‑based environment.
• Maintain confidentiality and professionalism.
• Available to work emergency on‑call shifts.
• Excellent verbal and written communication skills.
• Knowledge and ability to work with diverse economic, racial, and cultural populations.
• Respond to emergency situations calmly and professionally.
• Knowledge of safety and security processes and procedures.
• Observational and decision‑making skills.
• Dealing courteously with the public.
• Knowledge of first aid and CPR, or willingness to obtain.
• Discretionary judgment for resolving routine and non‑routine conflict issues.
• Valid driver’s license, reliable vehicle with insurance and safe DMV driving record (as applicable).
• Passion for the mission, vision, and values of Sherman Associates.
• Office hours may vary due to portfolio needs.

• Proficiency in Oromo, Somali, and Amharic.
• Military, law enforcement, or related private security experience.

• Professional office environment using standard office equipment.
• Ambient room temperatures, lighting, traditional office equipment; quiet to moderate noise.

• Stand at a desk up to 8 hours per day; walking and standing for remainder of day.
• Move around freely throughout the property and office with varying intensity.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing, visual acuity.

Pay: $16/hour.

• As a part‑time employee, not eligible to accrue PTO.
• Sherman Associates provides Sick & Safe Time in accordance with Minnesota law and local ordinances.
• No eligibility for company‑sponsored medical, dental or supplemental benefit programs.
• Eligible for Employee 401k Savings Plan after 90 days of employment if at least 21 years old.

Sherman Associates is an Equal Opportunity and Affi­rmative Action Employer. Women, minorities, individuals with disabilities, and protected veterans are encouraged to apply. Only applicants who complete the online application process will be considered. Reasonable accommodations for the application process may be requested by contacting c