Wire Ops Specialist

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Join to apply for the Wire Payment Ops Specialist role at Choice Bank

Description

This position can be worked out of any Choice location.

Purpose (Why does this job exist?)

Wire Payment Operations Specialists play a critical role in ensuring the timely and accurate processing of wire transfers for both traditional and BaaS (Banking as a Service) customers.

Responsibilities (What will be the day-to-day responsibilities of this position?)

• Executing Wire Transfers:
  Facilitating wire transfers timely and accurately while adhering to both regulatory guidelines and internal policies.
• Verification and Validation:
  Under dual control, reviewing wire instructions, verifying account details, and ensuring compliance to security protocols.
• Exception Handling:
  Investigating and resolving any discrepancies or issues related to wire transactions.
• Monitoring both the Wire Transfers inbox and the Wire Transfers phone line for wire requests/inquiries from internal and external customers.
• Collaboration:
  
  Coordinating with internal teams, outside financial institutions, BaaS Partners, and customers to facilitate wire transfers and conduct research on past wire transfers as needed.
• Risk Mitigation:
  Identifying and mitigating potential risks associated with wire transfers.
• Assisting with special projects such as reporting, procedure documentation, bank-wide trainings, and vendor collaboration.

Requirements

Qualifications

• Preferred:
  Two years of banking experience.
• Customer Service:
  Top notch customer service skills to help exemplify our #People First banking approach.
• Attention to Detail:
  Precision and accuracy are essential in wire processing.
• Financial Awareness:
  Familiarity with banking procedures, AML (Anti-Money Laundering) regulations, and wire transfer protocols.
• Communication
  
  Skills:
  
  Effective communication with team members, clients, and external partners.
• Problem-Solving:
  Ability to troubleshoot and resolve issues promptly.
• Time Management:
  Efficiently managing multiple wire requests within tight deadlines.

Culture Alignment

Choice is #People First, banking second.

People don’t need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.

In contributing to our culture, Choice team members are guided by our core values.

• Embrace change and encourage innovation.
• Know when to ask for help and know when to offer help.
• Better the places we live.
• Work hard. Do the right thing. Have a little fun.

Our vision of Diversity at Choice is supported by our #People First mission and our core values.

Being #People First means that Choice is committed to creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing encourages employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that supports and celebrates diverse voices, fueling creativity and innovation, and bringing us closer to our customers and communities.

Be welcome  see you here.

Disclosure

This job description describes the general content and requirements for this role. It is not exhaustive and may be modified to accommodate individuals with disabilities. All employment at Choice Financial Group is “at will”.

The base salary for this role is listed below. The pay range complies with wage transparency laws and may vary based on skills, experience, and location. Full-time employees are eligible for a bonus and benefits. For current benefits, visit

• Entry level

• Full-time

• Management and Manufacturing

• Banking