Collections Specialist

By joining Bio-Techne, you'll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range:

$24.40 - $33.55

Position Summary

The Collections Specialist is responsible for the management of an assigned portfolio of customer accounts. The role is primarily focused on promoting timely and professional B2B collection of accounts receivable to reduce customer past due balances, promote increased Company cash flow, and reduce overall credit risk exposure to the Company. B2B collections will involve a combination of email and phone contact with customers.

The Sr Collection Specialist is responsible for providing overall B2B collections training to the Collections Team as needed and identified by either the Collections Supervisor and/or Credit Manager. The role will also involve account reconciliation of outstanding items/payments and other duties as assigned.

Position Details

* Effectively manages assigned portfolio of customer accounts to ensure timely collection while maintaining good customer relationships with a positive attitude.

* Provides B2B collections training to Collections Team as needed.

* Provides backup support to Collections team members as needed.

* Accountable for reducing delinquency, DSO and bad debt expense for assigned accounts.

* Performs collection activities in accordance with corporate policies and procedures.

* Reviews, follows up and resolves invoice discrepancies and payment disputes in a timely manner, including short payments and unearned early payment discounts.

* Reconciles customer accounts as necessary to aid in collection efforts, including logging into customer portals to review invoice statuses etc.

* Submits invoicing through customer portals as required.

* Participates in monthly review of account portfolio with Credit Manager.

* Performs other duties as assigned.

Essential Functions

* Strong time management skills with ability to consistently meet deadlines

* Strong knowledge of B2B collection techniques, practices, and regulations

* General knowledge of general B2B credit principles and regulations

* Good communication and organizational skills

* Displays professionalism, quality service and a "can do" attitude to both internal and external contacts

* Ability to build and maintain effective work relationships across functional areas

* Ability to perform key mathematical and accounting functions (addition, subtraction, multiplication, division, percentages, debits, credits, balancing of accounts)

Qualifications

* Minimum of 5 years previous and recent B2B collections experience is required.

* High School Diploma or GED is required; 2-year college degree or higher is preferred.

* Basic Excel experience is required;
Intermediate Excel experience is preferred.

* The ideal candidate will have experience with both Salesforce and Microsoft Dynamics AX

Education and Experience

The position requires a minimum of five years of professional B2B collections experience or equivalent. Excellent verbal and written communications skills and strong interpersonal and customer service skills are required. Must have strong computer skills, proficiency with Excel is required, and experience with Microsoft Dynamics AX is preferred. Independent initiative; ability to identify, analyze and make improvements in processes is desired.

Must be able to work in a fast pace environment, multi-task, and have good communication skills, both verbally and in writing.

Knowledge, Skills, and Abilities:

Ability to act independently.

Ability to plan, organize and multi-task to complete assignments in an efficient manner.

Ability to communicate professionally, both oral and written.

Ability to pay attention to details and perform at a high level accuracy.

Ability to work independently and with a team.

Ability to work hours that conform to standard business operations (8:00 A.M. to 5:00 P.M.)

Why Join Bio-Techne:

* We offer competitive insurance benefits starting on day one: medical, dental, vision, life, short-term disability, long-term…