GCM Client Administrator II

We are looking for an experienced Client Administrator to support the Global Capital Markets trust and entity administration for high net‑worth private and institutional clients.

Assists with most aspects of Global Capital Markets trust or entity administration and servicing of high net‑worth private and institutional clients. Supports less experienced account relationship managers with limited supervision. May serve as administrator for medium to large or highly complex clients. Serves as point of contact for daily administration, maintains contact with clients to address inquiries and facilitate requests, and processes related transactions, including collecting critical documents, processing cash disbursements, trades and account balances, establishing new accounts and facilitating client requests for discretionary distributions and trust terminations.

• Oversee client relationships and make appropriate recommendations for routine internal business activities.
• Assist account representatives in revenue generating activities by providing recommendations, preparing documents, and participating in meetings. Manage daily implementation of client strategies.
• Foster client relationships and serve as primary point of contact; recommend services to enhance the client experience and resolve problems promptly.
• Manage relationships with internal and external service partners, assess issues in a timely manner, and resolve them through normal business processes.
• Develop and maintain industry knowledge applicable to the business and articulate that knowledge internally and externally.
• Demonstrate in-depth knowledge of corporate policies and procedures related to the administrative role.
• Provide and maintain appropriate controls to minimize losses.
• Provide effective support to team members.
• Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain internal control standards, including timely implementation of audit points and regulatory issues.
• Complete other related duties as assigned.

The position may provide guidance to less experienced personnel or other staff.

• Combined minimum of 4 years’ higher education and/or work experience, including a minimum of 1 year relevant work experience with direct client contact.
• Strong focus on customer service and satisfaction.
• Strong verbal and written communication skills.

• Bachelor’s degree focused on Finance, Business, Economics or Accounting and a minimum of 1 year relevant work experience with direct client contact.
• CCTS (Certified Corporate Trust Specialist) certification if corporate trust focus.
• Strong skills in pertinent software applications, with ability to learn new applications.
• Experience working in a team environment.
• Strong interpersonal skills with ability to build a significant level of trust with clients.
• Self‑confident.
• Proven ability to work well with highly capable and successful individuals.
• Strong analytical ability.
• Demonstrated ability to develop strong working relationships with administrative support areas appropriate to the business unit.
• Experience contributing to positive working relationships and maintaining integrity and professionalism.

Minneapolis, Minnesota, United States of America

Salary range: $24.87 - $41.45 Hourly (USD).