Credit Specialist

The Credit Specialist is primarily responsible for analyzing credit worthiness and establishing credit terms and limits for a select group of customers with the oversight of the Team Manager. This position will be responsible for review and release of pending orders, and contacting B2B customers using soft collection skills, with the objective to collect past due invoice balances while retaining the relationship.

The role is also responsible for understanding customers underlying causes for slow invoice payments impeding cash flow, minimize Days Sales Outstanding and reduce bad debt.

• Follows established credit policies, procedures, and guidelines and supports the Credit Team and Accounts Receivable, as necessary.

• Manage orders which are pending for credit reasons for a select group of customers.
• Release customers’ orders from  to minimize holding period of pending orders.
• Communicate with sales representatives for payment of prepaid orders.

• In a prudent manner maximize cash flow and minimize Days Sales Outstanding.
• Monitor the process of placing customers on and releasing them from credit hold to secure payment and expedite new orders.
• Weekly review the AR Aging report and follow up with customers by phone or email regarding outstanding account activity to secure payment.
• Evaluate past-due accounts with balances and initiate appropriate action by payment term changes and/or issuing Final Demand for payment letters as appropriate.
• Submit delinquent accounts to Third-party collections

• Process credit applications for new and existing customers requesting payment terms.
• Generate credit reports and review trade references to analyze credit worthiness and establish a credit limit.
• Contact sales representatives for customer background and relevant sales information for existing customers.
• Maintain records and periodically update customers’ credit data.

• Contact customers and sales representatives regarding fiscal matters for a select group of customers.
• Investigate relevant issues to determine root causes for disputed items and follow-up as necessary.
• Weekly review short-pay workbook and contact customers or sales representatives to fully resolve discrepancies for select group of accounts.
• Foster long-term relationships with customers both internally and externally, in a timely, pleasant, and positive manner.
• Represent customers’ best interest and ensure customer satisfaction, while protecting CURiO’s risk.

• Ensure credit limit is recorded in Syteline ERP and
• Maintain up-to-date customer AP contact information on file.
• Update customers credit card information on file when new information is presented.
• Verify sales and use tax certificate is on file prior to shipping a customer’s order.

• Enforce our credit policies with customers and sales representatives
• Generate customer statements, print account invoices, or provide proof of delivery when requested by customer or sales rep
• Communicate to relevant parties on payment terms changes and account credit holds.

• Work with the CURiO Customer Operations Teams or Sales Team to resolve customer short payment issues.
• Responsible for reporting potential IT issues to the Team Manager.
• Assists with pulling support for state sales tax audits and other miscellaneous tasks, duties, and projects as assigned.

• Supports CURiO Cornerstones and strives for individual leadership by using cornerstone behaviors in the workplace and in daily decision making.
• Follows all policies and procedures of the company. Works cooperatively with all departments, maintaining a positive work atmosphere by acting and communicating in a manner that promotes cooperation with co-workers, supervisors, and managers.
• Actively seek individual development through taking advantage of opportunities for skill enhancement. Keep up to date with the latest best practices, trends, concepts, and regulations in the specific job area.
• Manage time effectively, meet…