Deposit Operations Servicing Rep

This position supports deposit product onboarding and deposit operations servicing activities. Responsibilities include processing account origination requests, account maintenance, transaction processing, exception item handling, check processing, ACH and wire activity, and supporting fraud prevention and risk mitigation efforts. The role applies a working knowledge of the bank's products, services, systems, and operational procedures to provide accurate and timely support to both internal and external clients.

This position works directly with customers and business partners to complete routine deposit origination, servicing, and operational support activities. The role follows established procedures and guidelines while developing proficiency in deposit operations processes, systems, regulatory requirements, and customer service practices. Success in the role requires attention to detail, strong problem-solving skills, a commitment to accuracy, and a willingness to learn and apply new knowledge as responsibilities expand.

DUTIES & RESPONSIBILITIES:

Support deposit product origination and servicing activities by accurately processing routine account requests, maintenance tasks, and operational transactions.

Perform routine deposit operations functions, including ACH processing, wire transfers, Remote Deposit Capture (RDC), check processing, account maintenance, and related servicing activities while following established procedures and controls.

Process routine exception items, including stop payments, non-post transactions, overdrafts, and other servicing requests, escalating complex or high-risk items as appropriate.

Respond to customer and business partner inquiries by researching account information, providing timely updates, seeking assistance from experienced team members or leadership when needed.

Complete account maintenance and servicing requests, including ownership and titling updates, product changes, CD renewals, fiduciary account updates, fulfillment activities, and preparation of required documentation.

Assist with legal and regulatory servicing processes, including levies, subpoenas, garnishments, death claims, and related requests, following established procedures and guidance.

Support fraud prevention and risk mitigation efforts by identifying unusual activity, documenting concerns, and escalating potential issues to the appropriate team members.

Communicate professionally with customers, business partners, and internal teams while maintaining confidentiality, accuracy, and a commitment to quality service.

Participate in training, cross-training, and team development activities to build knowledge of deposit products, operational processes, systems, and regulatory requirements.

Contribute to team success by following established procedures, meeting service and quality expectations, supporting process improvements, and demonstrating accountability, collaboration, adaptability, and attention to detail.

This role will interact with individual contributors within Thrivent Bank and the broader Thrivent organization and field organization, Thrivent Bank clients, and managers and/or directors within Thrivent Bank, as well as other financial institutions.

Communicates operational questions, service issues, and process concerns to leadership to support timely resolution.

Shares observations and suggestions for improving processes, service delivery, and operational efficiency while performing day-to-day responsibilities.

QUALIFICATIONS & SKILLS:

Required:

High School diploma or equivalent

Strong written and verbal communication, interpersonal, and customer service skills

Strong organizational skills, attention to detail, and the ability to manage competing priorities while maintaining…