Credit & Collection Representative

Why Join Us

Be part of an organization that’s driving change and consistently recognized as a top employer. At Deluxe, we know that great people build great companies—and we invest in you accordingly.

• We’re proud to be recognized as a Great Place to Work and a top workplace for Moms, Dads, LGBTQ+ employees, and Veterans.
• We offer competitive benefits starting on day one, designed to support your life both in and out of work.
• 42% of our employees have stayed for 10+ years, citing our people, benefits, work-life balance, inclusive culture, and team support as key reasons why.

Main Job Responsibility will be fielding all incoming B2C calls. This entails but is not limited to: processing payments over the phone, providing invoice copies, explaining invoice details, and providing remittance details.

The Credit & Collections role is responsible for reviewing credit held orders, resolving outstanding issues to move order to production timely. Responsible for handling inbound and outbound calls related to credit held orders & resolving open accounts receivable. Position requires the ability to work independently and adapt to a fast-changing environment.

• Follows the credit process and procedures to make credit decisions to review credit held orders. Conducts customer reviews of new and existing customers; recommending credit lines. Informs supervisor of deteriorating credit.
• Responsible for reaching out via phone, email or fax to customers in a professional manner to collect payment for overdue invoices while keeping or improving customer relations. Acts as the liaison between customer service/sales and customers and manages overdue accounts, helping to resolve outstanding issues that may prevent order production on new orders and reducing accounts receivable delinquency.
• Partners with cash applications, tax team, sales and customer service teams to research and resolve short payments.
• Responds to email and phone requests by engaging appropriate parties to ensure the request is completed in a timely manner.
• Informs supervisor of potential problems in the credit review process or collection process and make recommendations for process improvement.

Education and Experience:

HS/GED and 2 years experience in collections. Understanding of transactional based business processes and impacts.

Knowledge of ERP systems . Proficient with Microsoft office tools (Excel, Word and Outlook).

Experience:

Strong written, verbal and interpersonal communication skills. Excellent problem-solving and analytical skills. Ability to manage multiple phone lines.

Additional

Basic Qualifications:

Must be 18 years of age or older

The compensation range for this position is $20.00 - $26.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:

• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security,…