Elite Stylist

Overview

Experience a perfect blend of deliberate purpose and clear-eyed vision. At Ulta Beauty, industry leaders share expertise, build authentic community, and create a real sense of belonging while plotting a bold, strategic course of innovations in the beauty industry. We offer robust organizational support, ongoing investment, and opportunities for personal empowerment and growth. We are the future of beauty services. Be part of the transformation.

General Summary & Scope

The Elite Stylist is responsible for engaging with guests, consulting on hair care needs, and recommending products and services. The Elite Stylist delivers quality professional services with an emphasis on the guest’s total look. They support the Experience Manager (EM) and Assistant Services Manager (ASM) and focus on performance (service sales and productivity), people (guest service), and process (operating procedures and compliance standards).

This position requires a passion for the beauty industry, exceptional guest service, and the ability to learn and communicate product knowledge.

PRINCIPAL DUTIES & RESPONSIBILITIES (Essential Functions)

The Elite Stylist is a champion of Ulta Beauty’s mission, vision, and values and should demonstrate them consistently by performing the following duties and responsibilities (as well as other projects/duties as assigned):

Performance

• Perform hair services including hair design, haircuts, color, texture, hair treatments, styling, updos, perms, blowouts, keratin treatments, extensions, makeup applications, and ear piercing (where applicable).
• Meet or exceed a weekly sales goal of $1,900 in average hair-service-related sales and productivity goals by delivering exceptional guest service and contributing to store goals related to retail and service sales, guest loyalty (including credit), and retail shrink as set by Ulta Beauty.
• Demonstrate products with guests to drive sales and enhance the guest service experience.
• Support in-store events, promotions, and marketing initiatives that deliver an unrivaled guest experience.
• Stay informed about industry trends, products, and services during work time and be knowledgeable about ingredients and benefits to better serve guests.
• Maintain prompt, regular attendance.

People

• Develop guest relationships through consultations and appropriate retail and service recommendations.
• Serve all guests, including walk-ins, in a timely and efficient manner.
• Partner with skin therapists and the retail team to provide a total-store guest experience.
• Establish professional peer and brand-partner relationships to collaboratively deliver exceptional guest service.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests in the salon and sales floor.
• Attend mandatory trainings and meetings for continuous professional development.

Process

• Be knowledgeable of and ensure compliance with Ulta Beauty policies, procedures, and standards.
• Follow safety, sanitation, and infection-control procedures; ensure compliance with state board guidelines.
• Follow established service protocols to ensure a consistent and exceptional guest experience.
• Utilize booking and clientele systems to schedule return services and events.
• Communicate supply needs to the Experience Manager to ensure guest readiness at all times.
• Maintain outstanding store operational standards, including salon, sales floor, restrooms, backroom, break area, and other assigned areas.
• Adhere to the Ulta Beauty dress code.
• Protect company assets by following loss-prevention best practices and delivering exceptional guest service.
• Execute other operational tasks as directed.

Job Qualifications

Education

• Cosmetology license

Experience

• Previous relevant work experience is required

Skills

• Proficiency with latest salon techniques for performing haircutting, haircolor, lightening, styling, texture, treatment, extensions, makeup, and ear piercing services (where applicable) and/or aptitude to develop skills in all service categories.
• Proficiency with use of equipment and chemicals needed for technical work.
• Proficiency to demonstrate, recommend and sell professional hair care and makeup products.
• Developed…