Medical Device Complaints Coordinator

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This range is provided by Insight Global. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$33.00/hr - $40.00/hr

JOB DESCRIPTION

The Complaint Coordinator plays a pivotal role in ensuring quality and compliance of our client's products and services. By supporting the teams responsible for collection of customer feedback, product investigation and resolution of product quality issues, this team member ensures that our products consistently meet the highest standards, enhancing patient care and satisfaction.

In this role, you will provide quality support to collect customer feedback and complaints and support complaint investigations. Your expertise will be crucial in ensuring the continued quality of the client's product.

Day to Day:

• Manages complaint processing and resolution, including intake, risk assessment, investigation review, and escalation for health hazard evaluations or adverse events.
• Monitors system performance through KPIs and metrics to support data-driven decisions and ensure root causes are identified.
• Supports audits and cross-functional QA activities, providing backup coverage and contributing to regulatory readiness.

REQUIRED SKILLS AND EXPERIENCE

• Degree in STEM or relevant industry experience.
• 3+ years of exp in a quality assurance or complaint role in the medical devices industry.
• Exposure of med device regulations: ISO 1345, 820

NICE TO HAVE SKILLS AND EXPERIENCE

• Experience handling technical and clinical medical device complaints.

• Associate

• Contract

• Administrative and Quality Assurance

• Medical Equipment Manufacturing

Medical insurance

Vision insurance

401(k)