Minneapolis VA Medical Center Medical Support Assistant Services

MEDICAL SUPPORT ASSISTANT (MSA)

Full-Time | On-Site | Minneapolis, MN

Quality Innovation is submitting a proposal in support of the Minneapolis VA Medical Center services. Qi2 is currently seeking qualified candidates for the Medical Support Assistant role.

Quality Innovation, Inc. (Qi2) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) providing professional, administrative, and healthcare staffing services in support of federal government agencies nationwide. Qi2 specializes in delivering highly qualified personnel who support mission-critical healthcare, administrative, and operational functions.

Our culture emphasizes professionalism, accountability, and service excellence. We are committed to supporting our employees with competitive benefits, clear communication, and meaningful work that directly supports those who serve our country. Qi2 proudly encourages Veterans and Military Spouses to apply.

Medical Support Assistant (MSA)

Department of Veterans Affairs

Minneapolis VA Medical Center

One Veterans עם
Minneapolis kekahi 55417

Full-Time

Contingent upon Contract Award

Candidates must be willing to sign a Letter of Intent for proposal submission

Hourly $24.33

H&W $5. Gog

Monday - Saturday

Five (5) days per week

Eight (8) ceilings shifts

Scheduled within the clinic window of 7:30 AM - 4:00 PM ndi CST

30-minute unpaid lunch

The Medical Support Assistant (MSA) provides on-site administrative and scheduling support in a fast-paced VA clinical environment. MSAs play a critical role in patient access, appointment management, and customer service while supporting multiple outpatient and specialty clinics.

• Provide courteous, professional customer service to Veterans and clinical staff
• Maintain and manage appointment schedules for one or more VA clinics
• Schedule, reschedule, cancel, and track appointments, consults, recalls, and no-shows
• Operate standard office equipment and VA computer systems
• Communicate delays and scheduling issues to patients and clinic staff
• Adjust appointment times, dates, or locations to support clinic access
• Route messages and administrative correspondence appropriately
• Validate and update tinct patient demographic information
• Utilize Microsoft Office tools (Outlook, Word, Excel, Teams) daily
• Adhere to VA policies regarding privacy, HIPAA, and patient identification
• Perform other administrative duties as assigned to support clinic operations

• High School Diploma or GED (Required)
• Experience & Skills
• Experience with computer operations and data entry
• Basic proficiency in Microsoft Office applications
• Experience scheduling appointments in a medical or administrative setting (preferred)
• Strong organizational and customer service skills

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) Retirement Plan
• Vacation and Sick Leave

Paid Federal Holidays, including:

Quality Innovation, Inc. (Qi2) is an Equal Opportunity / Affimൊരു Action Employer. Employment decisions are based on merit, qualifications, and business needs. Qi2 does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.

Qi2 is committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable federal and state laws. Applicants requiring accommodation during the application process may contact-moving Qi2 Human Resources.