Front Desk Supervisor - Marquette Hotel
Job in
Minneapolis, Hennepin County, Minnesota, 55400, USA
Listing for:
Aimbridge Hospitality
Full Time
position
Listed on 2025-12-08
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk
Job Description & How to Apply Below
The Front Desk Supervisor is responsible for assisting the Front Desk Manager and/or General Manager while providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay. He/she is also responsible for maximizing room revenue and occupancy.
Responsibilities
Qualifications:
At least 2 to 3 years of progressive experience in a hotel or a related field required. High School diploma or equivalent required.College coursework in a related field is helpful.Previous supervisory responsibility preferred.Must have a valid driver's license for the applicable state.Must be able to convey information and ideas clearly.Must be able to evaluate and select among alternative courses of action quickly and accurately.Must be able to work well in stressful, high-pressure situations, including handling guest objections and disputes to satisfactory results.Must show initiative in job performance, including anticipating needs before they become necessary.Must maintain composure and objectivity under pressure.Must be effective in handling workplace problems, including anticipating, preventing, identifying, and solving issues as necessary.Must be able to assimilate complex information from disparate sources and adapt as needed.Must be effective at listening, understanding, and clarifying concerns raised by co-workers and guests.Ability to work with and understand financial information and basic arithmetic functions.Responsibilities:
Approach all guest and associate encounters in a friendly, service-oriented manner.Maintain regular attendance in compliance with Aimbridge Hospitality standards.Maintain high standards of personal appearance and grooming, including proper uniform and name tag.Comply with all Aimbridge Hospitality standards and regulations to ensure safe and efficient operations.Maintain a friendly and warm demeanor at all times.Set the standard for guest relations at the Front Desk.Obtain all necessary information when taking room reservations.Monitor VIP and special guest requests.Review Front Office log and Trace File daily.Execute all relevant phases of the front desk computer system.Ensure timely logging and delivery of messages, packages, and mail.Be aware of current rates, packages, and promotions.Be familiar with all in-house groups and restricted dates.Follow and enforce all hotel credit policies.Perform all duties of a Front Desk Agent as needed.Ensure proper documentation of room rate verification and housekeeping reports.Operate the P.B.X. console effectively.Maintain good communication and teamwork with colleagues and other departments.Assist the G.S.M. in ensuring staff adherence to standards.Know and assist with emergency procedures.Oversee and ensure courteous check-in/out processes.Complete shift tasks efficiently.Attentively and courteously serve guests and managers.Maximize room revenue through merchandising.Respond to guest inquiries professionally and promptly.Participate in departmental meetings and training.Help maintain productivity levels at or above standards.Perform other duties as assigned.Assist in training new and current staff regularly.Attend required meetings.Company Overview
As the global leader in third-party hotel management, our growing portfolio includes over 1,550 hotels across all 50 states and 22 countries, featuring top international brands, luxury hotels, resorts, and lifestyle hotels. Our passionate associates thrive in a culture of excellence and service. Join Aimbridge Hospitality and explore a world of possibilities.
Post-hire, full-time employees are eligible for a comprehensive benefits package, including:
- Daily Pay (ask your Recruiter for details)
- Medical, Dental, and Vision Insurance
- Disability Income (Short and Long-Term)
- Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401(k) Retirement Plan
About the Company
We are an independent hotel management firm delivering superior investment returns for our strategic partners through property management, asset management, development, renovation, and consulting services for hotels and resorts.
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