Hospitality Supervisor

Hospitality Supervisor LAZ Parking Midwest, LLC

Compensation $21.00/hour

Job Type Operations leadership

• Growth and advancement opportunities!
• Pay Activ – On-demand access to earned wages!

Hospitality Supervisor

LAZ Parking | Part-Time | Non-Exempt | Non-Tipped

Lead the Shift. Elevate the Guest Experience.

At LAZ Parking, our people are the foundation of our success. We are one of the largest and fastest-growing parking companies in the country, and we often say, “parking is our industry, but people are our passion.” Our mission is to create opportunities for our employees and value for our clients.

The LAZ Hospitality team is dedicated to growth through operational and financial excellence. We specialize in hotel partnerships across the country and build lasting relationships through training, human connection, and career development for our employees and partners.

As a Hospitality Supervisor, you will help lead hotel parking operations in the absence of location management. You will support a high-performing team, protect the guest experience, and help maximize revenue, manage expenses, and maintain the highest standards of safety and service.

• Opportunity to grow your leadership career within a national organization.
• Hands-on experience leading hospitality and hotel parking operations.
• Collaborative leadership and a people-first culture.
• Professional development, training, and advancement opportunities.
• Pay Activ access to earned wages before payday.
• Employee Assistance Program (EAP), wellness resources, and employee recognition programs.
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term and Long-Term Disability Coverage
• Life Insurance Options

The Hospitality Supervisor oversees day-to-day operations when location management is not present. This role supports the financial, operational, safety, and service success of the hotel while supervising Shift Leads and frontline employees. Success requires visible leadership, a strong sense of urgency, sound judgment, and a commitment to resolving guest and client concerns through to completion.

• Support location management with the financial, operational, safety, and service-related success of the hotel.
• Help plan, schedule, train, and direct the activities of Shift Leads and frontline employees.
• Attend daily client stand-up and resume meetings.
• Ensure LAZ pre-shift meetings or “huddles” are held each shift, either personally or through Shift Leads.
• Assist with the management and development of the hotel team to accomplish annual and periodic goals while using LAZ Parking’s culture as a guide.
• Identify high-potential employees who can support the organization’s continued growth.
• Actively participate in recruiting and onboarding prospective employees.
• Ensure safety initiatives from the National Safety & Training Manager, Hospitality are communicated and implemented for new and existing employees.
• Report safety concerns to the Hospitality Manager or Assistant Hospitality Manager for review and corrective action.
• Ensure employees follow rules of conduct, policies, and procedures.
• Supervise, mentor, and train employees on day-to-day activities in the absence of location management.

• Embrace, resolve, and follow through on customer service and client concerns.
• Communicate operational challenges to location management for timely resolution.
• Assist in establishing performance standards and recommend or implement procedural changes when necessary.
• Assist with completion of the employee schedule.
• Drive service results and establish goals by monitoring LAZ Service Shopper Reports and hotel service metrics.
• Cultivate client relationships and…