HR​/ER Specialist - Call Center Operations

Overview

HR/ER Specialist - Call Center Operations at Internet Brands, Minnesota (in-office 5 days a week).

Title:

HR Operations Specialist (Employee Relations)

Location:

Minnesota (IN OFFICE 5 Days a week)

Reports to:

Director, Human Resources

Premier is a customer-focused division of Internet Brands, supporting a large call-center operation. We pride ourselves on delivering exceptional service through engaged employees, best-in-class processes, and continuous improvement.

As the HR Operations Specialist (Employee Relations), you will serve as a dedicated partner to Operations, Facilities, IT and Finance—delivering high-touch, customer-centric people services across the entire employee lifecycle. In our fast-paced, high-volume environment, you’ll orchestrate seamless onboarding and offboarding experiences, manage workspace and asset readiness, and provide proactive support for accommodations, compliance and performance initiatives. Your work prevents small issues from becoming big ones and ensures our people have what they need to perform at their best.

• HR Shared Services:
  Serve as the first point-of-contact for employees and partner with HR Shared Services to submit all people-transactions for processing using the correct systems processes (hires, terminations, transfers, compensation, etc).
• Improve onboarding/offboarding processes by using checklists and ensuring timely completion of policy acknowledgments, benefits enrollment, equipment returns, annual compliance training, etc.
• Partner with IB Recruiting/Finance to review and create regular staffing reports to help reconcile headcount, turnover, and attendance.

• Work with IB HR and leadership to resolve employment matters including Performance Management issues, employee complaints/investigations, and the implementation of company-wide activities such as Hiring, Training, Employee Survey, Performance Reviews, Goal Setting, Policy Changes. Partner with IB Recruiting/HR as needed to assist with processing employment transactions (hires, transfers, equity adjustments, promotions).
• Serve as the first point-of-contact for employee complaints, policy questions, ADA/FMLA/other accommodation requests.
• Partner with leaders and IB HR to investigate concerns, recommend risk-mitigation strategies, and document outcomes.
• Track performance-management cases and follow through on corrective-action plans and follow-ups.

• Collaborate with IT to manage seating charts and asset collection for new hires and departing employees.
• Assist and support leadership in organization-wide projects such as All-Hands events, as needed.
• Assist with additional tasks as needed.

• 2-4 years HR generalist experience; 6+ years overall HR experience, ideally supporting a call-center or high-volume environment.
• Excellent written and verbal communication; proven ability to partner with leaders and employees.
• A proactive, solutions-oriented mindset and commitment to continuous-process improvement.
• Ability to problem solve effectively and manage competing priorities with urgency.
• Bachelor’s degree in HR or related field preferred; PHR/SPHR or SHRM-CP/SCP certification a plus.
• Strong computer skills, familiarity with Google Workplace products.
• Strong interpersonal skills, high level of professionalism and integrity.
• Exceptional organizational skills and attention to detail.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Human Resources
• Industries:
  Legal Services and Telephone Call Centers