Director of Human Resources

The Director of Human Resources is responsible for leading all aspects of the hotel's Human Resources function while serving as a strategic business partner to the Executive Leadership Team and department leaders. This position provides leadership and direction in employee relations, talent acquisition, retention, performance management, payroll, training and development, compliance, compensation, benefits, engagement, and organizational culture.

The Director of Human Resources is a visible and approachable leader who builds strong relationships with colleagues at all levels of the organization and ensures that the employee experience reflects the high standards of the Inter Continental brand.

This position works closely with hotel leadership to develop and implement people strategies that support operational excellence, financial performance, guest satisfaction, and long-term organizational success.

• Lead and oversee the day-to-day Human Resources operation for the hotel.
• Serve as a trusted advisor and strategic partner to the General Manager, Executive Committee, and department leaders.
• Develop and implement HR strategies aligned with hotel and business objectives.
• Maintain a strong HR presence throughout the property and foster an open-door environment.
• Establish and maintain policies, procedures, and practices that support a positive and productive workplace.
• Ensure Human Resources initiatives support the Inter Continental brand standards and hotel goals.

• Provide guidance and coaching to leaders regarding employee relations, performance management, corrective action, attendance, workplace concerns, and policy interpretation.
• Work within the union CBA and advise other management on the CBA.
• Promote a culture of respect, fairness, accountability, inclusion, and open communication.
• Investigate employee concerns and complaints in a timely, thorough, and confidential manner.
• Partner with leadership to resolve workplace issues while minimizing risk and maintaining positive employee relationships.
• Ensure consistent application of company policies and employment practices.

• Lead recruitment strategies for hourly, supervisory, management, and executive positions.
• Partner with department leaders to identify staffing needs and develop effective recruitment plans.
• Oversee interviewing, selection, background screening, onboarding, and new-hire processes.
• Develop strategies to attract and retain high-performing hospitality professionals.
• Build relationships with schools, hospitality programs, community organizations, and other talent pipelines.
• Monitor staffing levels, turnover, vacancies, and workforce trends.

• Lead the hotel's employee training and development programs.
• Oversee new-hire orientation and onboarding.
• Partner with leaders to identify training needs and develop leadership-development opportunities.
• Support succession planning and internal career growth.
• Promote IHG training resources and professional development opportunities.
• Develop initiatives that strengthen leadership capability and employee engagement.

• Coach managers on effective performance conversations, goal setting, documentation, and development planning.
• Promote accountability and consistent performance standards throughout the hotel.
• Assist leaders in identifying high-potential employees and creating development opportunities.

• Oversee administration of employee benefits and HR programs.
• Oversee payroll to ensure accurate and timely employee compensation.
  
  Monitor compliance with federal, state, and local employment laws and regulations.
• Maintain accurate and…