Human Resources Coordinator

Forge ahead with WSB. We are seeking an Human Resources Coordinator to join our growing team. This is a great opportunity for a highly organized, detail-oriented professional with a background in administrative support, customer service, HR or office coordination.
The HR Coordinator reports to the Director, HRIS & Total Rewards and supports the day-to-day delivery of HR services, including AskHR ticket management, ADP Workforce Now (WFN) onboarding audits, benefits enrollment monitoring, and Leave of Absence (LOA) support. This role serves as a front-line resource for staff and further supports the HR Team. The position plays a key role in maintaining process accuracy, compliance, and a positive employee experience within the HR function.

WSB was founded on the understanding that culture drives results, and we've dedicated ourselves to the value of strong relationships, collaboration, and forward-thinking ideas. We've inspired each other to discover thoughtful and creative solutions that look beyond the needs of today to the opportunities of tomorrow. We invite you to forge ahead with us.

What you will do:

• Monitor the AskHR ticketing system, including assigning incoming tickets and ensuring all inquiries are responded to within 24 hours.
• Serve as a front-line point of contact for staff questions related to benefits, leave, HRIS, and general HR policies.
• Monitor and approve new hire benefit enrollments and qualifying life event changes; assist employees with Leave of Absence (LOA) inquiries and elevate complex cases as needed.
• Audit weekly new hire onboarding in ADP Workforce Now (WFN) to confirm accuracy, completeness, and compliance with internal standards.
• Partner with HRBP’s to support onboarding and I-9 verification.
• Prepare and distribute weekly onboarding and workforce reporting from ADP WFN to Partner Services Partners.
• Support employment verification requests.
• Identify and identify process gaps or data discrepancies in onboarding, benefits, or HRIS.
• Support ad hoc HR projects, audits, and reporting as assigned.
• May remain in a stationary position for extended periods.
• Perform other duties as assigned.

What you will bring:

• High school diploma required.
• Coursework or an associate degree in human resources, business administration, or a related field preferred
• 1–3 years of experience in HR coordination, benefits administration, onboarding, or administrative support preferred.
• Strong written and verbal communication skills.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks and deadlines in a fast‑paced environment.
• High degree of discretion and confidentiality when handling sensitive employee data.
• PHR, SHRM-CP, or HRIP certification preferred.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, SharePoint, One Drive).
• Experience with ADP Workforce Now (WFN) or a similar HRIS platform strongly preferred.
• Experience with an HR case/ticketing management system (e.g., AskHR) preferred.
• Work is primarily performed in an office environment with standard office equipment.
• May be required to work onsite at a WSB office, as needed, up to five days per week, as required by the project, client, or hiring manager.
• Travel or field visits may be required to support project needs or stakeholder collaboration.
• Travel may be required.

Who We Are:

WSB is a design and consulting firm specializing in Transportation, Community Planning, Environmental, Energy, Municipal, and Construction services. We provide solutions for the places, spaces and systems that support our lives. We offer services in more than 50 complementary areas across the nation.

Full time WSB employees qualify for competitive compensation and benefits package, including medical…