HR Business Partner | Regional

We are seeking a hands‑on Regional Human Resources Business Partner to support employees and leaders across the United States and Canada. This role will serve as a trusted HR generalist and advisor across employee relations, HR compliance, performance management, talent development, organizational effectiveness, and change management. As part of the Global HR Business Partner organization, you will partner with functional HR Business Partners, HR Centers of Excellence, and leaders across product development, implementation and professional services, customer support, sales, operations, and corporate functions.

You will help translate business priorities into practical people solutions that support growth, innovation, customer success, and operational excellence within an ERP software environment. This role will also contribute to the advancement of AI‑enabled HR solutions within the HR Business Partner Center of Excellence. You will identify opportunities to streamline HR processes, improve manager and employee experiences, and responsibly apply AI to increase efficiency, consistency, and data‑informed decision‑making.

• Serve as a trusted advisor to leaders and managers across the United States and Canada, providing guidance on employee relations, performance management, organizational effectiveness, talent planning, and change initiatives.
• Assess current and future workforce needs and translate business priorities into actionable HR strategies and programs.
• Provide day‑to‑day HR generalist support throughout the employee lifecycle, including onboarding, development, performance, mobility, engagement, and offboarding.
• Partner with leaders to establish clear performance expectations, address performance concerns, and implement effective coaching and improvement plans.
• Manage and resolve complex employee relations matters, including conducting timely, thorough, impartial, and well‑documented investigations.
• Maintain working knowledge of applicable federal, state, provincial, and local employment laws and regulations across the United States and Canada.
• Partner with Legal and other HR leaders to manage employment risk, interpret legislation, update policies, and ensure consistent application of HR practices.
• Monitor employment law and regulatory developments and recommend appropriate updates to regional policies, procedures, manager guidance, and employee communications.
• Analyze workforce trends, HR metrics, engagement data, and employee feedback to identify risks and opportunities and develop practical recommendations for the US and Canada region.
• Support organizational change associated with business growth, technology adoption, restructuring, acquisitions, and evolving operating models.
• Partner with functional HR Business Partners and HR Centers of Excellence, including Talent Acquisition, Total Rewards, Learning and Development, HR Operations, HRIS, and Facilities.
• Design and deliver manager enablement, employee engagement, and communication programs that strengthen culture and improve the employee experience.
• Contribute to the development of scalable HRBP tools, playbooks, templates, and operating practices for a growing global software organization.
• Identify opportunities to use AI and automation to improve HR service delivery, manager self‑service, policy navigation, case intake, reporting, documentation, and workforce insights.
• Support the CHRO with Environmental, Social, and Governance reporting and continuous improvement.
• Pilot and scale responsible AI solutions in partnership with HR Operations, HRIS, Information Security, Legal, and Data Privacy teams.
• Ensure AI‑enabled HR solutions operate with appropriate human oversight, confidentiality, privacy, security, legal…