Digital Content Administrator

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JOB SUMMARY This position is responsible for planning, coordinating, and utilizing various platforms and websites to setup virtual, in-person, and hybrid conferences. This position requires a significant amount of website editing/maintenance experience. This person will work closely with the conference planning team to understand the requirements for each event. Those requirements will then be used to provision the appropriate system to setup events in the appropriate systems either through external partners and/or internal systems.

Some systems include Salesforce, Drupal CMS, and Word Press. Other tasks include using project management/request ticketing software, updating a Word Press blog, uploading content into a learning management system, researching new technologies, and troubleshooting. In addition, this role is responsible for ensuring a successful customer experience through conference technologies.

Responsibilities include:

Set up complex events on customer-facing websites and backend systems (Safes force CRM, Association Management Software, Drupal, File Zilla), using checklists to ensure accurate configuration. Collaborate with conference planners and cross-functional teams to manage updates and ensure shared understanding of system capabilities. Perform content updates on Word Press and Drupal websites with provided content. Work with conference platform providers on execution and troubleshooting Perform content and branding maintenance in web-based member discussion board Suggest improvements to conference systems to enhance the member experience and maximize efficiency.

Maintain learning management system Adding new content to catalog, ensuring appropriate access. Serves as main contact with 3rd party vendors for conference technologies including but not limited to learning management system, Word Press Plug-In vendors, evaluation software, etc Stays current on compliance standards, disclosures and requirements for attendee PII information through event platforms Reviews and evaluates new and existing technologies that could enhance the conference attendee experience, providing recommendations to conference manager.

Other duties as assigned

Seniority level

• Seniority level
  
  Entry level

Employment type

• Employment type
  
  Full-time

Job function

• Job function
  
  Marketing, Public Relations, and Writing/Editing
• Industries Non-profit Organizations

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