Software Implementation Consultant

As a Software Implementation Consultant, you will play a critical role in ensuring Ele Via customers maximize the value of the Ele Via software. You will serve as a trusted advisor, helping AECO firms optimize their workflows, improve collaboration, and drive successful project outcomes. In addition to implementations, you will work closely with internal teams to create documentation for internal and external teams.

Ele Via provides software for finance and field professionals in the architectural, engineering and construction market. We develop, deliver and support software to extend the value of the Deltek Vision and Vantagepoint ERP systems. Our products elevate and enhance key financial and operational processes — giving you valuable insight into project performance and profitability.

• Guide new customers through an onboarding process, ensuring successful adoption of our software.
• Develop strong relationships with key customer stakeholders, providing best practices and proactive guidance.
• Act as the customer's advocate, addressing issues, providing solutions, and collaborating with internal teams to enhance the product experience.
• Gather insights from customers and relay feedback to the product and engineering teams to drive continuous improvement.
• Deploy, develop, and maintain technical solutions for all Ele Via Software products.
• Update project tasks, individual contact and account information in the Salesforce CRM system as well as contributing to and maintaining content in Knowledgebase Articles.

• Post-Secondary Education Degree
• Minimum 3 years of consulting, training and/or support experience, AECO experience preferred.
• Excellent verbal and written communications skills in English are mandatory
• Minimum 3 years direct Consulting and software integration experience.
• Experience in customer success, account management, sales support, or consulting in a software/SaaS company.
• Minimum 3 years of Deltek Vantagepoint required
• Strong communication and presentation skills to engage both technical and non-technical stakeholders.
• Ability to troubleshoot customer challenges and work cross-functionally to resolve issues.

• Ele Via experience preferred but not required
• Experience working in or supporting Architecture, Engineering, or Construction (AEC) firms.
• Understanding of construction project life cycles, document management, and compliance requirements.
• Experience understanding/writing of SQL functions/procedures/queries
• Prior experience in change management, software implementation, or workflow consulting.
• Knowledge of accounting principles and practice

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

• Associate

• Full-time

• Customer Service

• Software Development and Financial Services

Location:

Minneapolis, MN