ServiceNow -Enterprise Service Mgmt Transformation - Senior Manager- Tech Consulting

Service Now
-Enterprise Service Management Transformation - Senior Manager
- Tech Consulting - Open Location

Join to apply for the Service Now
-Enterprise Service Management Transformation - Senior Manager
- Tech Consulting - Open Location role at EY
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Location:

Anywhere in Country.

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.

You will lead Service Now Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to motivate and develop teams, as well as establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, build relationships, and obtain experiences that will define your career.

In this role, you will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.

• Leading engagement delivery and managing client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Developing resource plans and budgets for engagements and managing engagement economics effectively.

Here, you will serve a wide portfolio of clients – each with their own backgrounds, strengths and ambitions, so no two days will be the same. That could mean working to transform a client’s Enterprise Service Management (ESM) or Global Business Service (GBS) capabilities with Service Now or evaluating how AI can streamline service delivery. Wherever you find yourself, you will be making a visible impact on projects that cross borders and challenge conventional wisdom.

• Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates and participating in sales presentations.
• Lead and develop strategies for Service Now‑enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
• Act as an engagement manager across all aspects of Service Now ESM/GBS (HR Service Delivery, Field Service Management, Customer Service Management, and Source to Pay) engagements and solution delivery, including design, configuration/development, testing and deployment phases.
• Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources (consultants, developers and testers).
• Build and foster client relationships and demonstrate the value of EY services.
• Excellent business acumen, ability to make fact‑based decisions and resolve conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now service management implementations across business functions (non‑IT), including how specific business objectives can be met through process and technology transformation.
• Analyze a company’s service management functional capabilities (people, process and technology) and provide leading‑practice recommendations, contributing insights to strategic roadmaps.
• Lead client process design sessions and facilitate requirements workshops with…